Mohd Arshad Email & Phone Number

Duba, Tabuk, Saudi Arabia

Diagnose and troubleshoot technical problems, ensuring minimal disruption to daily operations for end-users.Manage and maintain Active Directory, including user account creation, modification, and deactivation, ensuring accurate and secure access control.Provide remote technical support to users, resolving issues through remote desktop tools.Perform routine maintenance, updates, and upgrades to ensure optimal performance of IT systems and infrastructure.Skilled in configuring… Show more Diagnose and troubleshoot technical problems, ensuring minimal disruption to daily operations for end-users.Manage and maintain Active Directory, including user account creation, modification, and deactivation, ensuring accurate and secure access control.Provide remote technical support to users, resolving issues through remote desktop tools.Perform routine maintenance, updates, and upgrades to ensure optimal performance of IT systems and infrastructure.Skilled in configuring and deploying laptops according to company standards and user needs.Passionate about creating a positive user experience by providing clear and concise technical guidance. Show less

Riyadh, Saudi Arabia

Committed to providing exceptional customer service by resolving issues efficiently and professionally and provided comprehensive technical support to end users, resolving hardware and software issues promptly and efficiently through the ticketing system.Implemented a knowledge base system to empower end-users with self-service solutions.Develop and maintain detailed documentation of support processes, procedures, and issue resolutions.Track, manage, and resolve incidents using a… Show more Committed to providing exceptional customer service by resolving issues efficiently and professionally and provided comprehensive technical support to end users, resolving hardware and software issues promptly and efficiently through the ticketing system.Implemented a knowledge base system to empower end-users with self-service solutions.Develop and maintain detailed documentation of support processes, procedures, and issue resolutions.Track, manage, and resolve incidents using a ticketing system, ensuring timely resolution and follow-up.Proficient in using various IT support tools and remote desktop software for efficient problem resolution. Show less

Hyderabad, Telangana, India

Provided excellent customer service by communicating effectively with users and managing their expectations. Diagnose and troubleshoot technical problems of our EdTech application ensuring minimal disruption to daily operations and supported routine maintenance, updates, and upgrades to ensure optimal performance of IT systems in the schools and colleges.