Mohd Balal Email & Phone Number

Mumbai, Maharashtra, India

Here's a concise description of my various skills.Team building: To manage high-performing teams, fostering positive relationships and communication within the group.UAT (User Acceptance Testing) collaboration: Collaborating with development teams, stakeholders, and end-users during User Acceptance Testing of software systems and applications.Technical support: Provide technical assistance and troubleshoot technical issues for clients or customers.Team… Show more Here's a concise description of my various skills.Team building: To manage high-performing teams, fostering positive relationships and communication within the group.UAT (User Acceptance Testing) collaboration: Collaborating with development teams, stakeholders, and end-users during User Acceptance Testing of software systems and applications.Technical support: Provide technical assistance and troubleshoot technical issues for clients or customers.Team leadership: To lead, motivate, and manage a team, setting clear expectations and guiding team members to achieve common goals.Telecommunications management: Ability to plan, manage, and maintain telecommunications systems and networks.Salesforce Lightning: Proficiency in using Salesforce Lightning, a platform for customer relationship management (CRM) and enterprise cloud computing.Kalyera: Knowledge and experience in using Kalyera, a platform for managing and automating sales and marketing processes.Team management: Effectively manage and lead a team, including setting goals, delegating tasks, and monitoring progress.Metabase for data analyst: Familiarity with Metabase, an open-source platform for data analysis, visualization, and reporting.Jira management: To use and manage the Jira project and issue tracking platform, including planning and organizing work, setting up workflows, and reporting on project progress.Dialer set up: Knowledge and experience in setting up and configuring dialer systems for telemarketing or call center operations.Handling payment gateways: Knowledge and experience in handling payment gateways like PayU, Razorpay, and Juspay, including setting up and maintaining payment systems, handling transactions, and resolving any technical issues. Show less

Noida, Uttar Pradesh

Duties and Responsibilities:Work closely with the Red Hat Development Engineering team to resolve technical issues and provide technical support to clients and customers. Assist Production Support Engineers and Technical Account Managers in resolving technical issues and providing technical support. Maintain close collaboration with the Customer Success Manager (CSM) and Managed Services Representative to ensure visibility and consistency for the customer. Act as the escalation point… Show more Duties and Responsibilities:Work closely with the Red Hat Development Engineering team to resolve technical issues and provide technical support to clients and customers. Assist Production Support Engineers and Technical Account Managers in resolving technical issues and providing technical support. Maintain close collaboration with the Customer Success Manager (CSM) and Managed Services Representative to ensure visibility and consistency for the customer. Act as the escalation point for any non-adherence to contract requirements or ticket quality management. Drive improvement actions and processes to enhance the overall technical support experience for clients and customers. Respond promptly and effectively to technical support requests from clients and customers, and ensure that all issues are resolved in a timely and satisfactory manner. Document technical support issues, resolutions, and processes to ensure that knowledge is shared and maintained across the team. Continuously expand the knowledge and expertise in the field of technical support and stay up-to-date with new technologies and industry developments. Show less

Master'S Degree (M.Com), Business/Commerce, General, B+

Activities and Societies: Completed a Basic Course in Russian at a Language School. Developed a foundation in the language and the ability.

Bachelor Of Commerce - Bcom, Business/Commerce, General, B+

Activities and Societies: Achieved Brown Belt in Taekwondo and participated in multiple championships, winning gold medals. Demonstrates.

12Th (Cbse Board), Business/Commerce, General, A

Activities and Societies: Competed in both Baseball and Taekwondo while at school, demonstrating strong athletic ability and teamwork.

10Th (Cbse Board), General Studies, A

Activities and Societies: Competed in Taekwondo while at school, demonstrating strong athletic ability and teamwork skills. Won several.