Key Responsibilities and Achievements:• Liaison with Government Authorities:Managed legal documentation processes, including visa processing, work permits, and company license renewals. Ensured compliance with Qatar’s legal and regulatory requirements.• HR & Onboarding Management:Led employee onboarding, overseeing documentation, orientation, and training coordination. Maintained up-to-date employee records in accordance with Qatar labor laws and managed payroll, attendance, and leave records.• Recruitment & Performance Management:Actively participated in recruitment, including screening candidates and supporting interviews. Conducted yearly appraisals for subordinates and provided comprehensive performance assessments to management.• Operational Oversight:Streamlined office operations by developing and maintaining office policies, procedures, and schedules. Managed complex and confidential files, ensuring accuracy and security.• Administrative Support & Compliance:Provided comprehensive support to HR and management, organizing company events, meetings, and travel arrangements. Managed employee exit processes, including final settlements and recordkeeping.• Social Media & Digital Marketing:Supervised the company's digital presence and marketing strategies, including managing Meta Ads and Google AdWords campaigns.• Market Intelligence & Business Development:Maintained competitor awareness and market insights to inform business strategies. Assisted in presenting business cases to partners and formulated procedures to achieve operational and financial goals.

Key Responsibilities and Achievements:• Operational Leadership:Managed day-to-day operations, including the outsourced help desk and call center operations. Monitored team performance, identified areas for improvement, and implemented solutions to streamline operations. Provided emergency backup support to ensure seamless service delivery.• Systems Development & Implementation:Played a pivotal role in the development and implementation of the MHO application, a reporting system designed for managing hotel and ticketing services. Conducted end-user testing, provided feedback to development teams, and ensured the system met operational requirements. Additionally, contributed to the development of the Travel Agency (TA) portal, which unified hotel and ticketing services from multiple suppliers, improving operational efficiency.• Vendor Negotiation & Rate Management:Negotiated special rates with ground operators, cruise lines, hotels, and online wholesalers to enhance offerings and drive profitability. Engaged in frequent communication with airlines, hotels, and other partners for product development, familiarization trips, and VIP travel arrangements.• Reporting & Analytics:Generated monthly sales reports and presented findings to senior management. Led regular performance review meetings to assess team progress and implement necessary corrective measures. Utilized data analytics to improve decision-making and drive business growth.• Team Leadership & Delegation:Effectively delegated tasks and responsibilities among team members, ensuring access to the necessary resources to fulfill their job requirements. Encouraged a collaborative work environment and maintained open lines of communication to foster teamwork and productivity.