As a Customer Service Representative at Teleperformance, our team excels in delivering customer satisfaction and support, directly contributing to the company's esteemed customer service reputation. With a Bachelor of Commerce in Business Administration and Management from St. Paul Institute of Professional Studies.My educational insights complement my commitment to creating positive customer interactions. This dedication is reflected in our ability to understand and address customer needs effectively, ensuring a seamless and satisfactory experience that supports Teleperformance's commitment to excellence in service.
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ManagerAbabeel OptixIndore, Mp, In
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CceTeleperformance Jul 2021 - PresentChandigarh, IndiaWorking as a friendly and knowledgeable online guide for Flipkart's vast customer base. Customers reach out to me via chat with questions, concerns or needing a helping hand navigating the Flipkart platform.I start by signing on to Flipkart's chat platform, ready to greet customers and tackle their inquiries.Customers come to me with a variety of issues. I need to actively listen to their concerns, whether it's about wanting to know about return policies, product details or simply needing help finding a specific item.Once I understand the issue, I need to use knowledge of Flipkart's policies and product information to find the best solution. This might involve researching product details, guiding them through the return process, suggesting alternative products or even guiding them with correct and complete knowledge of products.Throughout my interactions, I'll be Flipkart's voice to the customer. This means using clear, concise and professional language while maintaining a friendly and helpful tone.While resolving inquiries is key, exceeding expectations can make a big difference. I might suggest relevant deals or upcoming sales, answer product-related questions, or simply show genuine care about their shopping experience. -
Customer Service RepresentativeTeleperformance Nov 2019 - Mar 2021Indore, Madhya Pradesh, IndiaWorking as a CCE PhonePe uses a voice-based system for customer service:-Answering customer calls about PhonePe services and transactions.-Addressing customer concerns and troubleshooting issues.-Providing account information and assisting with account management.-Escalating complex issues to the appropriate department. -
Senior ExecutiveSpark & Associates Chartered Accountants Llp Mar 2017 - Sep 2019Indore, Madhya Pradesh, IndiaThe Senior executive role combines two distinct responsibilities:1. Gram Panchayat Audit:I'll be involved in auditing the financial records of Gram Panchayats, which are village-level self-governments in India.This will likely involve tasks like:Examining financial statements and vouchers for accuracy and compliance with regulations.Verifying receipts and expenditures.Identifying and reporting any discrepancies or irregularities.Ensuring proper utilization of funds allocated to the Gram Panchayat.2. Home and Mortgage Loan Business Visit for Repayment Capacity:I'll visit potential borrowers of home and mortgage loans to assess their ability to repay the loan.During these visits, I'll likely:Collect financial information from the borrower, such as income statements, bank statements, and employment details.Evaluate the borrower's creditworthiness and repayment history.Assess the property offered as collateral for the loan.Prepare a report with your findings and recommendations for loan approval.
Mohd Faizan Ansari Education Details
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St. Paul Institute Of Professional StudiesBusiness Administration And Management, General
Frequently Asked Questions about Mohd Faizan Ansari
What company does Mohd Faizan Ansari work for?
Mohd Faizan Ansari works for Ababeel Optix
What is Mohd Faizan Ansari's role at the current company?
Mohd Faizan Ansari's current role is Manager.
What schools did Mohd Faizan Ansari attend?
Mohd Faizan Ansari attended St. Paul Institute Of Professional Studies.
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Mohd Faizan Ansari
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Mohd Faizan Ansari
Associate Engineer Specializing In Cad Design At Wattmonk TechnologiesDelhi, India -
Mohd Faizan Ansari
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