Marketplace Specialist (2024):- • Created, Launched and Managed various PPC campaigns.Enhancing the visibility and maximising the ROAS.Ensuring brand tops the chart through strategic generic and competitor keyword targeting.• Managing deals, discounts, reviews/ratings and day to day operational issues related to marketplaces.Analyze data (impressions, clicks, click-through-rate, conversion rate, sales, actions, cost per action, etc) in order to optimize the campaigns. • Creating and managing multiple Ads as per the brand's need making sure that the whole budget gets utilized and renders the desired ROI.• Analysing data to identify trends and opportunities for improvement in areas such as Customer Satisfaction, Potential Revenue Generation and Conversion Rate.Key Account Manager (2023):-• I am responsible for handling 20+ clients and their eCommerce portals across the marketplaces. Complete account management of Amazon.in, Amazon.com, Flipkart, Meesho, eBay, Snapdeal, Shopee, and other Marketplaces. Resolving client queries, Maintaining clients and meetings, Working on brand awareness. • Creating all types of Campaigns and optimizing with controlled ACOS and ROAS. Weekly advertisement report, Ad optimization and budget planning.Operations Executive (2022):-• Managed Weekly sales report, Inventory Planning and Replenishment, Bulk Product listing in Short span brackets.A+ content, order processing, sales analysis and complete Operational Executions.• Conducted regular Competitor Research, Analysing Marketplace Traffic and Adapting Sales Strategy to facilitate further growth.Monitoring Product Sales and boosting it by searched Optimized Keywords and content along with regular paid and unpaid promotions.• Optimizing and modifying the existing listings and prices in the multiple marketplaces to increase product visibility and sales.

• Delivered premium quality customer support for premium Dyson products, efficiently addressing and resolving a wide range of queries and technical issues while maintaining a focus on customer satisfaction.• Managed the entire sales process from initial contact to final purchase, ensuring a smooth transaction experience and fostering long-term customer relationships through personalized service and follow-up.• Utilized expert knowledge of Dyson's product lineup to strategically upsell additional features and complementary products, resulting in significant revenue growth and enhanced customer experiences.• Proactively engaged with customers to understand their needs and preferences, providing tailored recommendations and solutions that effectively matched their requirements and improved their overall purchase experience.• Coordinated and provided comprehensive after-sales support, including troubleshooting, product maintenance guidance, and handling returns or exchanges, to ensure continued customer satisfaction and loyalty.