Hafiz Ramly Email & Phone Number

Lead a team of IT professionals to provide software or product development and technical support for B. Braun Business IT Solutions (BIS) team.Organization and People Manager:- Hire, train, and develop a team of internal IT professionals consisting of developers and system engineers.- Lead and manage direct report staff by providing coaching and mentoring.- Manage external vendors and consultants for outsourced solutions delivery.- Drive individuals and the team to continuously improve key operational metrics and the achievement of organizational goals.- Define, develop and implement a department strategy, which contributes to the business's strategic direction.Consultation, IT Operations, Support and Project Management activities :- Participate in the exchange of ideas and information across the global IT organization to help drive standardization and sharing of best practice initiatives.- Collaborate and understand the needs of internal/external customers from a business process and product perspective to help drive key IT solutions for driving operational efficiencies.- To support the incident management process and drive the completion of corrective actions and problem management activities.- Metrics Management and Service Level Management; establish Service Level agreements and manage service delivery.- Provides technical consultancy and advice for businesses on development solutions, system architecture, design and IT security as required.- Support business requirements by allocation of IT resources, and cloud solutions consulting as and when required.- Application, tools and systems used in day-to-day activity and not limited to Amazon Web Services (AWS), Microsoft Azure Cloud, Azure DevOps, Microsoft Windows Servers 2012 to 2019, Ubuntu Linux, MuleSoft Anypoint Platform, JIRA, ServiceNow, Confluence (Wiki), GitHub, IBM Instana, Java Maven, Eclipse, JavaScript and SpringBoot, iOS Development Android; NodeJs, ReactJS, Angular and Native.

Penang, Malaysia

Penang, Malaysia

In general- Manage the LabVIEW Cloud Operations team for National Instruments Penang- Outline department roadmaps according to organization strategy and business goalsResearch and Development- Work closely with team in the US (developers and systems engineers) for new and existing cloud products enhancement and deployments- Work closely with various international site and team on various projects for new product deployment or releases and software updates and patching - Continuous improvement of cloud services including system and architecture designOperations, Systems and Support- Implement DevOps practices around infrastructure automation, Agile processes, config management (such as Chef, Ansible) provisioning, monitoring, deployment and testing- Deploy environments on the following clouds: Amazon Web Services - AWS (which includes Amazon EC2, Route53, VPC, AutoScaling, CloudFormation, S3, RDS and etc), Microsoft Azure, and Google AppEngine- System and application log management and reporting with Splunk and Sumologic- Continuous software building and deployment process using Jenkins and AWS CodeDeploy.- Ensure system uptime and application are in healthy condition and meeting up with SLA- Hands on experience using the following tools for operations and support : Zendesk, Datadog, PagerDuty, Postmark, AlertSite, GitHub, Vagrant and VMWare servers

Penang, Malaysia

Penang, Malaysia

In general :As an IT Consultant I provide consultation for application, architecture and system for ERP implementation (Openbravo ERP and POS), Messaging and Collaboration (Zimbra), VoIP with Asterisk, Network security and application development.Scope of work :- Maintain and provide support for Variegate internal systems locally and remotely (off-site / off-shore ) administration specialize in Open Source Software (Linux)- Provide support to maintain existing Variegate customers related systems, servers, application and including networking infrastructure base on agreed SLA- Responsible in managing customers servers, applications and database to make sure minimal downtime and solved any system issues and take appropriate action for improvements and enhancements- Able to consult to the best of knowledge in IT administration and technical knowledge to provide consultations and solutions to arises issues, new request and enhancements- To handle customers projects basis acting as Project Manager and Implementer where requires technical coordination and implementation- Provides proposals to customers if requires for project solutions, enhancements as an ad-hoc basis.- Ensure system documentations, proposals, filings and all related projects administration task are kept and stored properly into centralize documentation system for collaboration with others IT staff.- Provide system training internally and external customers whenever required- Provide weekly/monthly reports on system, application and network performance and utilization to section head and customers which requires- Monitoring of applications, servers, network infrastructure and equipment and provide preventive action and solution (using OSS application such as Nagios, Cacti, SNMP anc etc)

Penang, Malaysia

In general :To provide IT support for Agilent Technology as a 3rd Party Logistics PartnerSpecific Role :- Maintain and provide support of existing Customers related system and applications for Agilent Technologies Oracle ERP application ( Oracle Database 10g & Oracle Application / Oracle e-Business Suite)- Manage the consolidation of customer IT applications in line with the customer strategy- Responsible for ensuring that IT Business Support tools methodologies, governance, process and standards are practice.- Consult with customer representative on Customer IT related projects.- To lead and perform testing of new releases released together with Operation key users and to co-ordinate the results with DHL IT support team.- To co-ordinate and implement Customer IT related projects.- Ensure proper best system and application process is implemented.- Provide training to end users for role-up applications, implementation on new releases, enhancements and etc.- Provide system documentations, proses flows and and improving current proses in IT process, systems and applications for DHL customers.- Ensure prompt and completed documentation of enhancements and modifications made to existing projects. Ensure proper and prompt follow up of all outstanding issues handled.- Provide weekly analysis report on daily support issues and system downtime.- Conduct training to end-users whenever required.

Penang, Malaysia

In general :Oversees and manage the whole IT system and infrastructureDuties:- Administer Unix (AIX) RISC RS/6000, Linux (RedHat, OpenSuSe), Windows NT/2000 and FreeBSD servers- Responsible in maintaining all PC's in the company by giving technical and system support to the end users and 3rd party software support (ERP).- To make sure routers, leased lines, switches, hubs and print servers are working properly and at minimum downtime.- Responsible on maintaining and administer database servers (SQL, Progress, Dataflex)- Responsible to maintain and administer web servers (IIS and Apache)- Assist users and give system support on haulage, warehouse, billing and accounting system.- Maintain and support Novell Netware system running Crystal Accounting and Dataflex system.- Assist of the project database implementation and Windows server.- Software installation on workstation and program customization.

Penang, Malaysia