Mohd. Hamza Khan Email and Phone Number
With over 2 years of dedicated customer service experience, I have had the opportunity to help both Zomato customers and riders. I’m great at handling calls or Emails, quickly solving customer problems, and making sure they get the best service. I have spent 4 months as a Subject Matter Expert. I'm passionate about enhancing customer experiences and building positive relationships.
Startek
View- Website:
- startek.com
- Employees:
- 8117
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Real Time AnalystStartek Aug 2024 - PresentLucknow, Uttar Pradesh, IndiaRoles and Responsibilities:-Being responsible for monitoring agent status in real time.Being responsible for monitoring inbound operations to ensure optimal staffing levels.Evaluating compliance and taking immediate actions to improve performance.Facilitating real-time discussions with required stakeholders.Being responsible for the process of compliance with hourly, daily, weekly, and monthly schedules.
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Central Security Desk (Zomato Email Support)Startek Jul 2023 - PresentLucknow, Uttar Pradesh, IndiaManage rider's email about their ID being blocked.Check security reasons response according to the rider.Manage spreadsheet and database.
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Subject Matter ExpertStartek Mar 2023 - Jun 2023Lucknow, Uttar Pradesh, IndiaResponsible for newly hired batch training (End to End).Track and improve product knowledge of agents.Provide support for new agents.Conduct Quality Assurance monitoring assessment of customer calls bothrecorded and live.
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Customer Support ExecutiveStartek Feb 2022 - Mar 2023Lucknow, Uttar Pradesh, IndiaRole & ResponsibilitiesHandle Customer Inbound / Outbound Calls.Resolves problems by clarifying issues.Participating in team meetings to develop new strategies.Implementing solutions and escalating unresolved problems.
Mohd. Hamza Khan Education Details
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Chatrapati Sahuji Maharaj Kanpur University, KanpurBachelor Of Commerce - B.Com -
Green Field AcademyHigh School
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Green Field AcademyCommerce
Frequently Asked Questions about Mohd. Hamza Khan
What company does Mohd. Hamza Khan work for?
Mohd. Hamza Khan works for Startek
What is Mohd. Hamza Khan's role at the current company?
Mohd. Hamza Khan's current role is Real Time Analyst at Startek.
What schools did Mohd. Hamza Khan attend?
Mohd. Hamza Khan attended Chatrapati Sahuji Maharaj Kanpur University, Kanpur, Green Field Academy, Green Field Academy.
Who are Mohd. Hamza Khan's colleagues?
Mohd. Hamza Khan's colleagues are Akshay P K, Gurjot Singh Dhillon, Noelia Herrera, Vanessa Meyer, Valeria Espinal, Jessica Odom, Saheb Ali.
Not the Mohd. Hamza Khan you were looking for?
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Mohd Hamza Khan
I Believe In Creating Better Opportunities And Presenting A Professional Working Nature Through My Skills And Adaptive Nature.Delhi, India -
Mohd Hamza khan
Have 5 Years Experience Indian Stock Market & Forex Trading 📊 Investor & Trader ( Equity, F&O Buy Sell) Electrical Designing Engineer👨🎓 || Sales Associate || Tl And Trainer || At Paisa Bazaar. ComGurugram -
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Mohd Hamza Khan
Aspiring Ai/Ml Developer | Iu '26 | Software Developer | Backend | Django | Drf | Build Api'S | Problem Solving By Turning Data Into InsightsKoil
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