I've been deeply involved in managing both Middle and Last mile operations. My Responsibilities include overseeing the performance metrics that gauge efficiency, such as FASR, SLA and complete Non NDR waterfall. My role emphasizes improving the delivery performance which is crucial for customer satisfaction and operations success. By interacting closely with logistics partner, I've worked to minimize Return to Origin rates and enhance Non - Delivery Report (NDR) conversion through strategic planning and real time adjustments based on service levels.Looking ahead to get more knowledge and new opportunities in my career.