Mohammed Ibrahim Email & Phone Number

Frisco, Tx, Us

Troy, Michigan, Us

Dallas, Tx, Us

Dallas, Tx, Us

San Jose, Ca, Us

Responsible forStrategic and Technical leadership in challenging and competitive Cisco Cloud and Managed Services (CMS) sales pursuits.Business Transformation involving Cisco CMS people, process & tools, new tools and deployment frameworksProvide Architectural and Operational Guidance to support new CMS Capability, Offers and functions Drive and Prioritize CMS Business Requirements with Platform and OperationsStandardize and Align to a Common CMS Assurance Toolset & Deployment Architecture across offersReview and sign-off on new capabilities, new offers, Strategic and one off custom customer architectures. Provide governance and oversight to drive excellence in Architecture design and excellenceDefine and Operationalize CMS Demo FrameworkKey Qualifications include• Strategic & Technical Architecture Pre-Sales Support• Architecture Design & Governance on Platform & Operations and Network Operations• CMS Demo Strategy, Training and Support• Business Transformation• Business Requirements Process• CMS Service, Platform and Operations Automation• Strategic and Non-standard Customer Design support• New CMS offer, Capability Architecture & Operation Model• Business & Technical Requirements for Common Platform Architecture • CMS Reporting and SLA Architecture SupportKey Accomplishment • Successful Plan, Design, Migration and Execution of a Common Assurance Architecture to support Cisco CMS Enterprise, Service Provider Networking, Datacenter, Hybrid Cloud and Telepresence• Successful introduction and support of New offers like Hybrid Cloud, Cisco ACI, Converged Infra, Cisco iWAN, VMS on the Common Assurance Architecture to enhance the CMS portfolio• Successful Introduction and Support of Core CMS Portfolio Enhancement like High Availability, DR, 2 factor etc. within the Common Assurance Architecture and Deployment Framework• Successful rollout of CMS Demo Strategy Framework, CMS Global ITIL Processes, Common Deployment and Connectivity Model

Irving, Texas, Us

Responsible for sales engineering, development and operations of NEC’s Managed and Cloud Service. Spearheaded the growth of NEC’s Managed Services portfolio and drove innovation to embark an award-winning service offering. Accountable for a P/L of $60 Million, consisting of engineers, solution architects and developers and sales account managers that serve enterprise and public sector customers. The broad spectrum of managed services delivered includes cloud-based network infrastructure and data center management, business intelligence and analytics and project management. Effective at building culturally diverse, team-centered operating units, with excellent business process and strategy development skills. Customer-centric with the ability to initiate profitable alliances with global vendors and suppliers.Key Qualifications include • Strategic &Operational Technology Planning• IT Services Sales strategy and marketing planning• New Service Business development• Sensitive Global Voice/Data Telecommunications• Global IT Delivery, Data Center Operations and Network Operations• Cloud Services Sales and operational delivery• Capital Planning & Investment Control• Service Automation design and development• Situation-Based Global Outsourcing Models• IT Skills Gap Analysis & Performance OptimizationKey Accomplishment• Awards: NEC Outstanding Leadership Award, • Market Recognition: Gartner Magic Quadrant for Communication Outsourcing and Professional Services• Successful NEC Managed Service Compliance to SSAE 16, PCI and HIPAA• Successful NEC Cloud Service Launch which includes SAP, Enterprise Application, NEC Cloud Collaboration (NCCS) and Desktop as a Service (DaaS)• Partner Certification Cisco Certified IaaS, Cisco Certified IaaS, Cisco Certified Hosted Collaboration Partner (HCS) and Cisco Certified Desktop as a Service (DaaS)• Cisco CCIE Advisory Council Member from Feb 2014 to July 2015• Certifications: PMP Certified, ITIL V3 Certified

Us

Responsible for Development and ongoing delivery of Managed and Support Services at NEC. Product Development, Strategic planning, Innovation in Service delivery platform, service automation and global delivery models to optimize cost. Establishing Sales support teams to ensure clear strategy for services sales and marketing. Established streamlined operations for end-to-end management through award winning Network Operations Center (NOC). Achieved 35% CAGR in managed services business.Key AccomplishmentsSuccessful NEC Managed Service Compliance to SAS 70Lead the Partner Certification Cisco Certified Managed Service Partner for Security, Unified Communication and Contact Center.Successfully Launched NEC Security Monitoring and Managed ServicesSuccessfully Completed CCIE Security. CCIE # 16444

Us

Managing a team of highly motivated engineers in delivering Support to a diverse base of Customers. Responsible for designing and developing the infrastructure for NEC’s Network Operations Center and Service automation platform. Improved efficiency by 60% by automating the process of fault isolation and incident management. Customer Satisfaction level were maintained at the highest level of 4.8 on a scale of 5. Focused on Customer and employee development and process engineering

Irving, Texas, Us

Lead Engineer Supporting Cisco Security, Unified Communication, Contact Center technologies for Critical Healthcare customers on Onsite delivery engineers. Remote Installation and Delivery for Huge Retail and Waste Management Company. This involved staging, configuration and remote turn-up of 1000+ sites involving Routing and Switching, Security and Unified CommunicationConsulting Engineer for evaluation and implementation of SIEM solution for security operation center