Mohd Iqbal Email and Phone Number

Providing core technical support for VRF & Ducted products. Site visits for critical, escalated and repeated complaints. Spare parts validation and stock recommendation to spare planning team. Verification of engineering data and technical comparative of outsource products.  Submission of Field failure analysis report to factory for corrective action. Service and Technical Manual creation. Act as Technical analyst to provide customized solution to Sales & marketing team/Retrofitteam/Projects team for system and accessories selection. System selection and Design validation for Technical sales support team. Training content development (VRF/Inverter DSU/PAC)for learning and development team. Provide Technical Training to the Sales & Service Teamson the New Product launch, Product Commissioning and troubleshooting.

Troubleshooting of machines VRF/Ductable/chiller.AMC business handling in terms of new Sale and delivery. Amc renewal and customer retention.Customer Relationship Management Service call closure Spare planning.