General office support workers perform some or all of the following duties: Prepare correspondence, reports, statements, forms, presentations, applications and otherdocuments from notes or Dictaphone. Respond to telephone, in person or electronic enquiries or forward to appropriate person Provide general information to staff, clients and the public regarding company or programrules, regulations and procedures Photocopy and collate documents for distribution, mailing and filing Sort and file documents according to established filing systems, locate and retrievedocuments from files as requested and maintain records of filed and removed materials Maintain and prepare reports from manual or electronic files, inventories, mailing lists anddatabases Process incoming and outgoing mail, manually or electronically Send and receive messages and documents using fax machine or electronic mail Maintain inventory of office supplies, order supplies as required and arrange for servicing ofoffice equipment May perform basic bookkeeping tasks such as preparing invoices and bank deposits May sort, process and verify receipts, expenditures, forms and other documents May organize the flow of work for other office support workers.