Goal-driven professional with over 14 years of extensive experience in Sales and Operations within the Higher Education, Admission Counseling, Client Relations, Tele Counseling, and Executive Education sectors. Adept at developing new programs based on market trends and industry needs. Proven track record in managing end-to-end coordination with institutions and delivery teams to ensure high-quality and profitable batches. Strong ability to drive revenue growth, manage client relations, and deliver exceptional after-sales support.Executive Education Programs Management:Managing sales and operations for executive education programs at premier institutions like IIM Ahmedabad, IIM Calcutta, and IIM Lucknow.Responsible for part-time certification programs for working professionals.Coordinating with corporates for tie-ups and admission requirements.Handling lead generation activities, counseling, sales reports, and revenue generation for North and West India.Program Development:Developing new programs aligned with market trends and industry needs.Ensuring high-quality program delivery and maintaining a strong P&L performance.Customer Relations and After-Sales Support:Providing comprehensive after-sales support, including campus visit documentation and coordination with IIMs for all documentation, certification, and campus visit activities.Managing the complete admission process for North India centers.Sales & Operations Leadership:Leading teams in sales and operations, ensuring efficient planning and implementation.Driving customer service operations and product promotions across diverse industries.
Listed skills include Team Management, E Learning, Market Research, Microsoft Office, and 16 others.