Mohd Naseeb Ali Email and Phone Number

Handling Technical Service desk team for retail clients.Handling Store escalation provided Support to resolve issues on a timely. handling Incident & Service Request tickets and preparing data with SLA calculation.handling Shift management for all team members and collaborative teamwork.motivating and supporting team to work in good environment.preparing report with data analysisAchieving 97-98% SLA with providing resolution.Managing all the L1 Activities with responsibility for POS & App ServerAchieved Appreciation Certificate for best Support & knowledge transition to team.

Role & Responsibility:-managing all the P1 issues & Incident Management for stores. managing Store Support team and providing support for POS applications for PAN India stores at client locations. Managing SLA response for Incident tickets & Service Request.Preparing Monthly data for Incident & Service Request and presenting with client.

Technical Support engineer for POS business application.

POS Application Support L1 in retail industry.

Backup engineer of PO role at a retail client location. installation POS business applications, monitored store connectivity through ping tests, and answered customer calls to identify issues and provide solutions