As an experienced professional in international logistics and supply chain management, I have over 8 years of expertise in billing. I excel in managing complex billing processes with exceptional accuracy and efficiency. With a track record of consistently exceeding expectations in performance reviews, I have achieved over 90% monthly KPI scores. My background in fast-paced, high-pressure environments has sharpened my problem-solving and communication skills, enabling me to collaborate effectively with cross-functional teams for successful outcomes. Additionally, I take pride in training and mentoring new joiners and junior staff to foster a positive workplace culture.Having a deep understanding of international logistics, particularly in Duty Billing, I am adept at navigating the challenges of this dynamic industry and delivering results that surpass expectations.Prior to my current role, I gained diverse experience in education, customer service, and event management:- Former Teacher: Managed students' co-curricular activities, fostering their personal growth beyond the classroom.- Call Center Representative: Proficiently handled online bookings for courier orders, ensuring smooth transactions and delivering exceptional customer service.- Road Show Supervisor: Demonstrated strong leadership skills while supervising road shows across the East Coast of Malaysia, coordinating logistics and maximizing brand visibility.Passionate about making a positive impact, I thrive in dynamic environments and excel in managing diverse tasks. Committed to delivering high-quality results, I am eager to contribute my skills and expertise to new opportunities. Let's connect and explore potential collaborations!
Dhl Apssc
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Senior Billing AssociateDhl Apssc Apr 2015 - PresentPetaling, Selangor, MalaysiaExperienced professional specializing in Duty Billing with a strong background in supporting various finance departments. Currently, I play a vital role as a member of a dynamic response team, focused on identifying, deflecting, and redirecting potential issues. Additionally, I actively resolve critical problems and complex challenges, while providing comprehensive training to validation agents to ensure the highest standards of daily task quality.
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Customer Service AgentFedex World Service Center Sep 2014 - Dec 2014Selangor, MalaysiaPrimary responsibility of the customer service representative would be to ensure that all customer orders are processed accurately and efficiently, and that any issues or complaints are resolved in a timely and satisfactory manner.In terms of order courier pickup, I would be responsible for liaising with the courier company to ensure that all orders are picked up promptly and delivered to the correct address. This may involve tracking shipments, coordinating with different departments within the company, and communicating with customers to provide updates on their orders.I attended customer concerns, investigating the issue, and finding a solution that meets the customer's needs. This may involve working closely with different departments within the company, such as the warehouse or logistics team, to resolve the issue and ensure that the customer is satisfied with the outcome.In addition to these specific responsibilities, the customer service representative would need to possess strong interpersonal skills, be able to work well in a team environment, and have a customer-focused attitude. I was also proficient in using various software programs and tools to track orders, communicate with customers and colleagues, and maintain accurate records. Overall, this job requires a high level of attention to detail, strong communication skills, and a dedication to providing excellent customer service. -
Co-Curriculum Coordinator & TeacherInternational Islamic School Kota Damansara Aug 2013 - Aug 2014Kota Damansara, Selangor, MalaysiaAs a private school teacher with experience in sports coordination, event organization, and English language instruction, I have developed a diverse set of skills in teaching, organization, and communication. In my previous role, I was responsible for coordinating the school's sports programs, organizing events and activities, and teaching English subjects to students of all ages.As the sports coordinator, I worked closely with other teachers and staff members to develop and implement sports programs that were engaging, safe, and enjoyable for all students. I was responsible for organizing sports events and tournaments, scheduling practices and games, and ensuring that all equipment and facilities were properly maintained.In addition to my sports coordination duties, I also organized a variety of school events and activities, including field trips, talent shows, and holiday celebrations. I worked closely with students, parents, and other teachers to ensure that these events were well-planned and executed, and that everyone had a positive and enjoyable experience.As an English teacher, I taught a variety of subjects, including grammar, vocabulary, reading, and writing. I developed lesson plans and activities that were engaging and effective, and I worked closely with students to provide individualized support and feedback.Overall, my experience as a private school teacher has taught me the importance of being flexible, adaptable, and creative in order to meet the diverse needs of students and colleagues. I am passionate about education and am dedicated to providing students with the skills and knowledge they need to succeed in their academic and personal lives.
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Business Development ExecutiveRichmark Training Sdn Bhd Sep 2011 - Aug 2013Petaling Jaya, Selangor, MalaysiaAs a business development executive with experience in customer relations, HRDF training programmes, and sales and marketing, I have developed a strong set of skills in communication, relationship building, and strategic planning. In my previous role, I was responsible for managing customer relations, contacting HRDF-linked companies for training programmes, and handling sales and marketing for the company.To achieve this, I worked closely with customers to understand their needs and ensure that they were satisfied with the products and services we provided. I also developed and maintained relationships with HRDF-linked companies to promote our training programmes and services. This involved networking, attending events and conferences, and collaborating with other departments within the company to develop effective marketing strategies.In addition, I was responsible for developing and implementing sales and marketing plans to increase revenue and drive growth for the company. This included creating and managing sales campaigns, analyzing market trends, and monitoring sales metrics to ensure that we were meeting our targets.Overall, my experience in business development has taught me the importance of building strong relationships with customers and partners, developing effective marketing strategies, and working collaboratively with colleagues to achieve business objectives. I am skilled at communication, strategic planning, and problem-solving, and am dedicated to driving growth and success for the organizations I work with. -
Event CoordinatorNippon Paint Malaysia May 2011 - Sep 2011East Coast Malaysia -
Retail Sales CoordinatorSamsonite Aug 2010 - Apr 2011Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
Mohd Rizuan Education Details
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Teacher Education And Professional Development, Specific Subject Areas
Frequently Asked Questions about Mohd Rizuan
What company does Mohd Rizuan work for?
Mohd Rizuan works for Dhl Apssc
What is Mohd Rizuan's role at the current company?
Mohd Rizuan's current role is Senior International Logistics Business Partner & Professional.
What schools did Mohd Rizuan attend?
Mohd Rizuan attended Universiti Industri Selangor.
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Mohd Rizuan
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