➥ Helped to achieve a 25% increase in B2B & B2C Sales Revenue over the course of 1 year.➥ Managed Sales team based on their professional growth and productivity.➥ Monitored the performance of sales team members and worked to increase team morale and motivation.➥ Developed and implemented sales plans to expand customer base and increase customer retention.➥ Conducting daily team meetings to understand the concerns and status of all the team members’ leads.➥ Helping team… Show more ➥ Helped to achieve a 25% increase in B2B & B2C Sales Revenue over the course of 1 year.➥ Managed Sales team based on their professional growth and productivity.➥ Monitored the performance of sales team members and worked to increase team morale and motivation.➥ Developed and implemented sales plans to expand customer base and increase customer retention.➥ Conducting daily team meetings to understand the concerns and status of all the team members’ leads.➥ Helping team members to close the deals with proper guidance.➥ Establish and maintain excellent relationships with trainers for scheduling live training sessions globally.➥ Responsible for ensuring effective delivery of translation projects within agreed timeline.➥ Manage the entire life-cycle of multiple translation & Interpretation projects (BRICS etc..) in a fast-paced environment. Show less

➥ Led a sales team to achieve revenue targets, focusing on professional growth and productivity.➥ Monitored performance, enhanced team morale, and managed translation and interpretation projects

➥ Engaged in lead generation by contacting prospects from multiple platforms such as Sulekha and Justdial.➥ Collaborated with corporate institutes to develop strategic partnerships.➥ Scheduling demo sessions for the potential leads.➥ Conducting student counseling sessions as per the requirements.

➥ Extend unique application support to Australian clients.➥ Majorly contributed towards reengineering support center to improve responsiveness and customer satisfaction.➥ Administer Bureau Veritas for accurate provision of internal and external application support.Guide the support staff to revitalize ineffective client service operations, and delegate important tasks and assignments while ensure proper management of full-service IT relationship with Australian clients.

➥ Functioned in direct coordintaion with the Assistant. Manager (Operations EUS), chiefly accountable for extending effective technical support via E-mail, chat and calls to US Clients.➥ Resolved escalated issues thereby maintaining a complete balance between the customer and technical teams.➥ Liaise with our global team 1st line phone support to resolve open help desk tickets on Remedy.➥ Devised the Service Level Agreement with regards to clients/security administration for… Show more ➥ Functioned in direct coordintaion with the Assistant. Manager (Operations EUS), chiefly accountable for extending effective technical support via E-mail, chat and calls to US Clients.➥ Resolved escalated issues thereby maintaining a complete balance between the customer and technical teams.➥ Liaise with our global team 1st line phone support to resolve open help desk tickets on Remedy.➥ Devised the Service Level Agreement with regards to clients/security administration for internal/external customers. Show less

➥ Handled Airtel client queries, complaints, billing questions and service requests.➥ Mentored new joinees to educate them about the process flow of operations. ➥ Coordinated with SME's to resolve the escalated cases as well as shared the feedback.➥ Completed voluntary customer service training to learn ways to enhance customer satisfaction