Mohd Sameer Email & Phone Number

Houston, Tx, Us

Houston, Texas, Us

 Implementation incident management, problem management and service catalog maintenance of ITSM and created the documents for implementation. Worked with customer for the functional specification design for both incident and problem management process. Reviewed the functional specifications and advice the customer for modifications. Work with business users to identify and refine business requirements Created new fields and tables as per the client requirement & related lists and embedded lists. Created views and modules to meet client requirements worked on business rules on different scenarios. Worked on data policy, dictionary entries and dynamic filters. UI policies, UI actions, client scripts & validation scripts Experience in Glide Ajax. Experience in workflows, in service catalogs, service level management. Experience in events, notifications, scheduling jobs. Experience in Access control lists (ACL).  Experience in migration using import sets in Content management to make forms customization in UI Pages. Good understanding of task table

San Ramon, Ca, Us

 Implementation, customization and maintenance of ITIL modules such as Incident, Change, Problem, Knowledge and Survey Management, Reporting, Service Catalog, CMDB in ServiceNow Helsinki and Kingston. Extensively worked on the implementation, configuration and maintenance of Business Rules, Client Scripts and UI Policies. Participated in workshops with ServiceNow partner teams to help companies implement ServiceNow using best practices in ITSM. Have ample amount of experience in Working ANGULARJS with all ITBM modules like Demand BOOTSTRAP.  Worked on ServiceNow ITOM business development, project delivery / implementation, building ServiceNow ITOM practice & competency (Service Mapping, Discovery, CMDB, Event Management), and providing consultancy services to business regarding overall strategic business transformation leveraging ServiceNow. Involved in gathering the requirements from the business team and creation of technical, functional specification documents. Created Service Portal pages for the applications as per business requirements. Integration with Slack (Team collaboration tool) with service portal knowledge base. Experience on GRC module, involved in Audit and Risk management. Involved in Maintaining Service Portals, ACL's, Users groups and roles. Created a customized role with all the required access to the entire application for the admin of GRC.  Implemented Lean Six Sigma processes to streamline reporting and procedures for the Dose Replacement Program.  Responsible for setting up the new vendor in the risk management module within the ServiceNow GRC tool and providing a standard information gathering form (security risk assessment template) to the project manager to be completed by the vendor.

San Francisco, California, Us

 Implementation, customization and maintenance of ITIL modules such as Incident, Change, Problem, Knowledge and Survey Management, Service Catalog, CMDB in ServiceNow Helsinki and Istanbul. Created Change Tickets for each release, followed by reviewing updates sets before moving to production and Attended review meetings with CAB for Approval. Implementation and Administration of ITSM (Incident, Problem and Change) Management Processes, Building Service Catalog, CMDB (Configuration Management Database) Maintenance and Custom Application Development in ServiceNow. Involved in end to end implementation of ServiceNow solutions. Worked on Service Catalog, Dashboards, and Event Management and Incident Management module customizations along with enhancements.  Configured Event Management (ITOM) by configuring Connector Instances and Connector Definitions. Installed MID Servers on remote desktop and conducted tests required for Discovery. Worked on various modules of ServiceNow like Incident management, Change management, and Problem management, Service Catalog, User Administration, Reporting Created the Business rules, Catalog Client scripts, Catalog UI policies for the new service catalog requests developed for new employee hire onboarding request. Involved in designing, development of Employee Self-service portal, Order guide for Service Catalog, Knowledge base, create a service ticket, schedule a call from the service desk and schedule a time for solving the issues with one to one personally.

Geneva, Switzerland, Ch

 Design, configure, develop, and test custom Service Now forms, tables, and workflows based on business requirements. Extensively worked on creating Client Scripts, Business Rule, and UI Action by using Glide Form and Glide Record objects used by several other important objects. Created new applications and modules as per the requirement design. Writing Catalog client scripts and UI policies to make client-side changes.  Worked on functional requirements within Service Now for CMS, Service Catalog Management (SCM) and Incident. Core Application Administration: Policies & Interactions, Application Security, Events & Notifications.  Created UI pages to use them in Service Catalog, designed buttons & context menus both on form and lists using UI actions. Involved in Service Now Instance upgrade from Dublin to Eureka. Configured the system in a way to address an organization’s business needs.  Designed and developed workflows for Service Requests, Incident Management and Change Management. Responsible for overall systems and its processes. Imported data from various data sources using import sets and transform maps. Designed and implemented Service Now Integration solution with Emails, SMS and Alerts. Involved in all process improvement documentation, diagrams and Knowledge base tutorials used by the Admin team and uploaded each document to the SharePoint Site.  Interface with Global Process Owners and Production Assurance work streams to ensure tool functionality meets business needs.

Dayton, Oh, Us

 Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in ServiceNow. Working with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow and proposing resolution and design suggestions Facilitating rollout of new applications and modules. Created various front-end forms, and associated Client Scripts, UI policies, including advanced customizations that require modification of UI Pages/Macros.  Configured Service Level Agreements to define certain levels of service from both internal and external providers  Responsible for maintaining and growing data held within Service Now such as our users, locations, configuration items and Service catalog items. Use business analysis skills to directly interface with customers to design and build applications that meet business goals and objectives. Utilized Java Scripting to deliver solutions that automate and audit business processes using UI Policy, Client Script, UI Action and Business Rules. Designed road map to implement SRM & Orchestration modules. Suggested best practices to develop workflows. Developed reusable REST Messages to extract Google locations in JSON format and propagate the data to forms and UI Pages and used in orchestration workflow activities Developed new user interface for Help Desk Team. Involved in working with process owners to develop workflow, implement the workflows in Service Applications and administer the tools and enhanced requests by java script. Performing quality assurance testing and user acceptance testing. Created reports, workflows, and data imports for Incident, Problem, and Service Request & Change ServiceNow modules. Created & Maintained foundation data - User Accounts, Approvers, Support Groups, Production Categorizations, Sites and Templates.

Ahmedabad, Gujarat, In

 Interaction with client and designing Technical design document from Business Requirements for the development team. Involved in preparing High level and low-level design documents for the task involved in redesigning the BBW web store. Used Agile Methodology and participated in Scrum meetings. Used Core Java concepts and other J2EEtechnologies during development phase. Used Spring Beans to encapsulate business logic and Implemented Application MVC Architecture using Spring MVC framework. Worked on Spring Cache technique, Hibernate configuration and related module service class implementation. Used MS SQL Server 2012 as the database and Eclipse as the IDE. Used T-SQL to retrieve data using multiple SQL statements. Designed and developed front view components using JSP, HTML and CSS. Developed User Interface for Application and Purchase System using JavaScript and jQuery. Developed Web Services to communicate with other applications using SOAP. Developed the WSDL and Web Services in Apache Axis2 for different modules. Tested Web Services using SOAP UI toolkit locally. Created continuous integration builds using Maven and SVN control. Prepared Test Cases to perform Unit, Integration and System Testing. Tested the developed components using JUnit.  Deployed web components, presentation components and business components in Apache Tomcat and Web Logic Application Server. Involved unit testing, Interface testing, System testing and user acceptance testing of the workflow too.