Mohd Sameer Email & Phone Number

Houston, TX, US

Houston, Texas, US

 Implementation incident management, problem management and service catalog maintenance of ITSM and created the documents for implementation. Worked with customer for the functional specification design for both incident and problem management process. Reviewed the functional specifications and advice the customer for modifications. Work with business.

San Ramon, CA, US

 Implementation, customization and maintenance of ITIL modules such as Incident, Change, Problem, Knowledge and Survey Management, Reporting, Service Catalog, CMDB in ServiceNow Helsinki and Kingston. Extensively worked on the implementation, configuration and maintenance of Business Rules, Client Scripts and UI Policies. Participated in workshops with.

San Francisco, California, US

 Implementation, customization and maintenance of ITIL modules such as Incident, Change, Problem, Knowledge and Survey Management, Service Catalog, CMDB in ServiceNow Helsinki and Istanbul. Created Change Tickets for each release, followed by reviewing updates sets before moving to production and Attended review meetings with CAB for Approval..

Geneva, Switzerland, CH

 Design, configure, develop, and test custom Service Now forms, tables, and workflows based on business requirements. Extensively worked on creating Client Scripts, Business Rule, and UI Action by using Glide Form and Glide Record objects used by several other important objects. Created new applications and modules as per the requirement design..

Dayton, OH, US

 Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in ServiceNow. Working with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow and proposing resolution and design suggestions Facilitating rollout of.

Ahmedabad, Gujarat, IN

 Interaction with client and designing Technical design document from Business Requirements for the development team. Involved in preparing High level and low-level design documents for the task involved in redesigning the BBW web store. Used Agile Methodology and participated in Scrum meetings. Used Core Java concepts and other J2EEtechnologies during.