Mohd Shadab Javed Email and Phone Number

I am 11 years experienced account management and business development professional with hands-on experience in building robust client relationships to bolster business growth and develop branding strategies. Proficient in formulating strategic plans to maintain inventories for small and medium-sized businesses while resolving customer queries and generating leads to promote cross-selling and up-selling of products. Adept at cultivating relationships for managing key accounts as part of streamlining processes and catapulting business revenue.I have spent last 2 years 6 months in Verse Innovation with focus on business development through current products ( Google Ads(search, display, YouTube, discovery) Dailyhunt, Josh(Influencer led, hashtag challenge, static banner ads and video campaigns), Oneindia, and PublicVibe and developing strategic planning process to design & set team plans followed by preparing business reports for the management.At Infocom Network Ltd.(Tradeindia.com) I have spent 8 years with my roles and achievements stated below:Key Achievements:-Accomplished 77% client retention rate. Promoted customer brochures, dissected branding strength, and conducted marketing events.Analyzed branding strengths of trade shows and exhibit marketing events including Canton Fair (China) and Hannover Messe (Germany) trade fair.Customer Acquisition:-Developed & implemented strategies to acquire new customers while identifying target audiences and existing needs.Build a sales process to approach prospects & close potential customers.Conducted training sessions for staff members on grievance handling & agreement management to renew 75% of accounts.Scheduled personal meetings with domestic customers and internationals. Account Management & RetentionManaged 1000+ customer accounts while resolving issues and providing value-added services including Google Ads optimizationOversaw account management for domestic as well as international accounts including:China, Taiwan, Hong Kong, Vietnam, Malaysia, Singapore, Middle East Asia, and European nations Administered key major accounts to build robust relationships with clients and maximise retention.Planned strategies to improve customer service experience while generating brand loyalty to ensure customer retention.Managed customer portfolios to ensure visibility on Tradeindia B2B portal, local search engines listings & social platforms.Query ResolutionAddressed grievances with rapid query resolution & ensured prompt service within minimum TAT to reduce response time.