I am a mature team worker and adaptable to all challenging situations. able to work well both in a team environment as well as using my own initiative. I have experience in processing and completing allocated work within required timeframes, adhering to policies and procedures, including customer standards, record keeping obligations and privacy requirements. My educational background includes a B.Sc. in Mathematics from C.S.J.M University Kanpur and Diploma in Computer Application (PGDCA). In my current role as Specialist at MetLife Global Operations Support Center, I have been responsible for below duties. Work on checks and E-Box -wire payment. Prepare daily suspense report and share with stakeholders daily. Prepare checks and lockbox in accordance with corporate policy. Ensure correct approvals and back up is supplied. Calibrate with clients on error discussion & process updates. Provide training to the new hires and support them to resolve the queries. Document all concerns and incidents and reported them to a senior supervisor. Work to support the senior creative staff with day-to-day tasks. Set up the group's file feed. Map the customer file. Run Test Job (TSO tool for testing the file load) research and correct any errors. Share observation on any processing errors during the file testing. Provide corrective measure to fix/resolve the errors. Transferring data from UIS to test server, sending full file feed to billing applications, among other duties. In my previous role as a Process Assistant at Sopra Steria India, I worked on death claims of clients and mentored new joiners, managed the reporting tasks.My specialties includes, I have developed a keen attention to detail, excellent organizational skills, and the ability to work efficiently in under pressure. Furthermore, I am committed to maintaining a safe and clean working environment, I am committed to achieving the company's goals and objectives by utilizing my skills and have advanced skills in Microsoft Excel, including Pivot Tables and lookups. Strong written & verbal communication skills. customer service and the ability to manage time well and to targets teamwork and co-operation flexibility, End-to-end management of operations management within predefined SLAs whilst focusing on improving the customer experience. Always ready to adapt new concept of learning.