Promoting IT products and servicesAnswering customer calls and telephone enquiries by explaining service and product options.Receiving the required formal information from the customers and making entries into PMS computer system.Providing the accurate information about products by accessing data.Implementing ways to maximize the profit of the company and being committed to the customer satisfaction.Computing and recording special product requests and instructing the technical staff in order to make products available ready for customers

Received guests and managed restaurant floor staff. Maintained cleanliness and hygiene at all times in the working and guest areas.Ensured all service standards are met as per the Standard Operation Procedure Manual (SOP).Assured ultimate customer satisfaction and seating capacity is achieved.Managed reservation system and maximized potential number of covers adhering to customer’s requirements.

Supervising the local and hotel functions and services and checking the current status of the available reservation possibilities.Attending phone calls and answering the queries of the customers.Assisting with front desk clerk duties as and when needed.Computing tour reservations and coordinating the members of the other departments.Providing prompt service to the customers in a friendly and courteous manner.