Mohd Suhaimi Email and Phone Number
Communicative, friendly and hardworking customer service agent with a passion for providing excellent customer service at all times. In my current role, I have resolved more than 50 issues per day, always having the needs of the customers and the reputation of the organization at heart. I have dealt with customers’ enquiries and complaints over the live chat, phone and email. Eager to meet challenges facing by clients in a digital world by creating strategic goals and executing diverse campaigns. Motivated and open to new network to develop my skills and grow professionally with my high qualiry customer service and communication skills, combined with my relevant work and education experience.
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Customer Experience SpecialistAgoda Oct 2023 - PresentWp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia-To handle all customer inquiries coming frommultichannel, including Calls (Inbound &Outbound) and Emails.-To handle all customer inquiries based on StandardProcedures and Guidelines defined by theCompany and Client.-Key in data of new incoming calls data and cases.Respond and able to and handle complaints fromcustomers.-Being updated with various of company SOPs andunderstanding of booking platforms with suppliersand B2B.-Escalate unidentified, priority cases and issues tothe correct relevant department.-Achieving monthly target performance (KPI). -
Team LeadTranscosmos Malaysia Sep 2021 - Sep 2023Kuala Lumpur, Federal Territory Of Kuala Lumpur, MalaysiaTo handle all customer inquiries coming from multichannel, including Call (Inbound & Outbound), Emails and Live Chat.To handle all customer inquiries based on Standard Procedure and Guideline defined by the Company and Client.Key in data of new incoming calls data and cases.Respond and able to handle complaints from customers.Respond promptly to customer enquiries via phone, email and live chat.Escalate unidentified, priority cases and issues to the correct relevant departmentAchieving monthly target performance (KPI).Train new staff on customer service techniques and skills.
Mohd Suhaimi Education Details
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Business/Commerce, General
Frequently Asked Questions about Mohd Suhaimi
What company does Mohd Suhaimi work for?
Mohd Suhaimi works for Agoda
What is Mohd Suhaimi's role at the current company?
Mohd Suhaimi's current role is Customer Experience Specialist at Agoda International (Malaysia) SDN. BHD.
What schools did Mohd Suhaimi attend?
Mohd Suhaimi attended Inti International University & Colleges.
Who are Mohd Suhaimi's colleagues?
Mohd Suhaimi's colleagues are Emi Hayakawa, Siti Khadijah Mohammad, Ernnie Cheng, Mashitha P, Alseny Diallo, Stas Perminov, Arnon Kaewprasert.
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1hotmail.com
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Mohd Suhaimi
Senior Supply Chain Quality Engineer At Spirit Aerosystems Malaysia Sdn BhdPetaling Jaya
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