Mohd Suhaimi

Mohd Suhaimi Email and Phone Number

Customer Experience Specialist at Agoda International (Malaysia) SDN. BHD @ Agoda
singapore, singapore
Mohd Suhaimi's Location
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Malaysia
About Mohd Suhaimi

Communicative, friendly and hardworking customer service agent with a passion for providing excellent customer service at all times. In my current role, I have resolved more than 50 issues per day, always having the needs of the customers and the reputation of the organization at heart. I have dealt with customers’ enquiries and complaints over the live chat, phone and email. Eager to meet challenges facing by clients in a digital world by creating strategic goals and executing diverse campaigns. Motivated and open to new network to develop my skills and grow professionally with my high qualiry customer service and communication skills, combined with my relevant work and education experience.

Mohd Suhaimi's Current Company Details
Agoda

Agoda

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Customer Experience Specialist at Agoda International (Malaysia) SDN. BHD
singapore, singapore
Website:
agoda.com
Employees:
3929
Mohd Suhaimi Work Experience Details
  • Agoda
    Customer Experience Specialist
    Agoda Oct 2023 - Present
    Wp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
    -To handle all customer inquiries coming frommultichannel, including Calls (Inbound &Outbound) and Emails.-To handle all customer inquiries based on StandardProcedures and Guidelines defined by theCompany and Client.-Key in data of new incoming calls data and cases.Respond and able to and handle complaints fromcustomers.-Being updated with various of company SOPs andunderstanding of booking platforms with suppliersand B2B.-Escalate unidentified, priority cases and issues tothe correct relevant department.-Achieving monthly target performance (KPI).
  • Transcosmos Malaysia
    Team Lead
    Transcosmos Malaysia Sep 2021 - Sep 2023
    Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
    To handle all customer inquiries coming from multichannel, including Call (Inbound & Outbound), Emails and Live Chat.To handle all customer inquiries based on Standard Procedure and Guideline defined by the Company and Client.Key in data of new incoming calls data and cases.Respond and able to handle complaints from customers.Respond promptly to customer enquiries via phone, email and live chat.Escalate unidentified, priority cases and issues to the correct relevant departmentAchieving monthly target performance (KPI).Train new staff on customer service techniques and skills.

Mohd Suhaimi Education Details

Frequently Asked Questions about Mohd Suhaimi

What company does Mohd Suhaimi work for?

Mohd Suhaimi works for Agoda

What is Mohd Suhaimi's role at the current company?

Mohd Suhaimi's current role is Customer Experience Specialist at Agoda International (Malaysia) SDN. BHD.

What schools did Mohd Suhaimi attend?

Mohd Suhaimi attended Inti International University & Colleges.

Who are Mohd Suhaimi's colleagues?

Mohd Suhaimi's colleagues are Emi Hayakawa, Siti Khadijah Mohammad, Ernnie Cheng, Mashitha P, Alseny Diallo, Stas Perminov, Arnon Kaewprasert.

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