Abdullah Imran Email & Phone Number

Doha, Qatar

Old Airport, Doha, Qatar

Responsibilities:- Generated reports for Business Analysts to manage system inventory and keep record of hotel bookings.- Validated tour bookings and oversaw the "Stopover" program.- Provided customer support and ad-hoc support to partnered hotels and Hamad International Airport.- Managed and created reports for entire quarantine program during Covid-19.- Managed tour bookings for B2B and B2C clients visiting for the 2022 FIFA World Cup.Skills Utilized:-… Show more Responsibilities:- Generated reports for Business Analysts to manage system inventory and keep record of hotel bookings.- Validated tour bookings and oversaw the "Stopover" program.- Provided customer support and ad-hoc support to partnered hotels and Hamad International Airport.- Managed and created reports for entire quarantine program during Covid-19.- Managed tour bookings for B2B and B2C clients visiting for the 2022 FIFA World Cup.Skills Utilized:- Data entry and analysis.- MS Excel.- VIBE, Zendesk, Amadeus Altea Reservations.- Strong attention to detail.- Time management and efficiency.- Quick problem solving and critical thinking.- Strong verbal and written communication skills.- Customer service and support.- Technical troubleshooting.Qualifications:- Cybersecurity Awareness training.- Committing to Excellence training.- Proficient in all programs and tools used in the role, including VIBE, Zendesk, Amadeus Altea Reservations and MS Excel.- Experience and knowledge in the use of all programs mentioned in job responsibilities.- Strong ability to learn and adapt to new programs and tools.Impact:- Helped manage inventory and finance records with partnered hotels.- Assisted in the success of the quarantine program and tour bookings for the 2022 FIFA World Cup.- Demonstrated ability to quickly adapt and excel in a fast-paced, high-pressure environment.Notable Accomplishments:- Led the daily report generation for the quarantine program.- Successfully managed tour bookings before, and during the 2022 FIFA World Cup.- Consistently met deadlines and provided accurate and timely reports to support the needs of other departments- Trusted with more sensitive and high-stake projects due to demonstration of strong work ethic and abilities. Show less

Umm Salal, Qatar

Responsibilities:- Managed and oversaw the day-to-day operations of the premises, ensuring that all areas are running smoothly and efficiently.- Recorded and kept track of all transactions made at the premises, and reported all discrepancies and/or issues to the appropriate parties.- Acted as the point of contact for clients, visitors, and other stakeholders, provided information and assistance as needed.- Handled managerial tasks, such as scheduling and coordinating… Show more Responsibilities:- Managed and oversaw the day-to-day operations of the premises, ensuring that all areas are running smoothly and efficiently.- Recorded and kept track of all transactions made at the premises, and reported all discrepancies and/or issues to the appropriate parties.- Acted as the point of contact for clients, visitors, and other stakeholders, provided information and assistance as needed.- Handled managerial tasks, such as scheduling and coordinating meetings, maintaining records and files, and provided support to the management team in their absence.Skills Utilized:- Strong leadership and communication skills, ability to lead and motivate a team effectively.- Excellent multitasking abilities, ability to handle multiple tasks at once and prioritize effectively.- Strong organizational and time management skills, ability to keep track of multiple tasks and deadlines.- Strong customer service skills, ability to provide excellent service to a diverse range of clients and visitors.- Strong critical thinking and problem-solving skills, ability to identify and resolve issues quickly and efficiently.- Good knowledge of administrative and support services industry practices, protocols, and regulations.- Good knowledge of Microsoft Office Suite, Excel, and other office management software.Qualifications:- Proven experience in leadership and customer service roles.- Strong computer skills and proficiency in Microsoft Office Suite, Excel and other office management software.- Strong attention to detail and ability to work well under pressure.Notable Accomplishments:- Successfully lead and motivated a customer service team to provide excellent service to all clients and visitors.- Improved the overall efficiency and productivity of the premises through effective management and organization.- Successfully handled and resolved any issues that arose on the premises in a timely and efficient manner. Show less