Project Governance:Establishing and maintaining PMO Operational Manual, which outlines the procedures, processes, roles, responsibilities, and standards for managing projects within ESKADENIA.Ensuring adherence to project governance frameworks (CMMI-DEV L5) and compliance with internal policies defined in the library asset.Tool and Process Improvement:Continuously monitoring the work procedures implementation on Team Foundation Server (TFS) to ensure traceability and process… Show more Project Governance:Establishing and maintaining PMO Operational Manual, which outlines the procedures, processes, roles, responsibilities, and standards for managing projects within ESKADENIA.Ensuring adherence to project governance frameworks (CMMI-DEV L5) and compliance with internal policies defined in the library asset.Tool and Process Improvement:Continuously monitoring the work procedures implementation on Team Foundation Server (TFS) to ensure traceability and process documentation.Maintaining work items on TFS to reflect PM best practices and to enhance efficiency and effectiveness.Project Planning and Execution:Overseeing project planning, scheduling, budgeting, and resource allocation, especially forprojects that are shared between more than one business unit.Monitoring project progress and performance, providing regular status reports to senior management.Performance Monitoring:Monitoring business units’ projects performance to ensure achieving best results.Monitoring the performance of the company’s different operations by collecting measures and calculating the related performance KPIs. Resource Management:Allocating resources based on availability, skill set, and project priority. This involves coordinating with project managers to understand their needs and aligning resources accordingly.Tracking resource utilization and capacity planning.Risk and Issue Management:Identifying, assessing, and managing project risks and issues.Developing mitigation strategies and ensuring timely resolution of issues.Monitoring risks register and issues log for updates and report to the relevant stakeholders.Stakeholder Communication:Providing the framework and support needed for effective stakeholder engagement.Serve as a central point of contact for project-related information.Ensuring clear and consistent communication with project stakeholders, including clients, teammembers, and senior management. Show less

Responsible for managing and directing the overall operations and processes of the different business units, to ensure that the running projects are being managed effectively, adhering to ESKADENIA’s library assets of guideline and policies.Led the process of obtaining one of the most prestigious quality accreditations in the ICT sector; CMMI levels 3 and 5.Establish and Maintain Quality Management System (QMS):Developing, implement, and maintain a robust QMS, by defining… Show more Responsible for managing and directing the overall operations and processes of the different business units, to ensure that the running projects are being managed effectively, adhering to ESKADENIA’s library assets of guideline and policies.Led the process of obtaining one of the most prestigious quality accreditations in the ICT sector; CMMI levels 3 and 5.Establish and Maintain Quality Management System (QMS):Developing, implement, and maintain a robust QMS, by defining work processes, procedures, and policies that satisfies CMMI L5 best practices.Ensuring compliance with industry standards and regulatory requirements.Spearheaded the implementation of a corporate quality management system, achieving CMMI-DEV L5certification in enhancing project delivery efficiency by 15%.Monitor and Analyze Customer Feedback:Gathering and analyze customer feedback to identify quality concerns.Implementing changes to address customer feedback and improve satisfaction.Continuous Improvement:Identifying areas for improvement in product design, development, and production.Implementing corrective and preventive actions to address quality issues.Conducting statistical and quantitative analysis of process improvements and performance.Managing all the continual improvements of the processes within ESKADENIA Software, following Deming Cycle(PDCA). Show less

Coordinated logistics for community outreach events.• Coordinated university outreach activities, mainly organizing contests with Industrial Engineering students in the Jordanian Universities.• Contributed to different committees such as Elections Committees, and New Initiatives Committee.

Products: different EDM SystemsPlus, responsible for Software Processes Implementation (specialized in CMMI)