Mohd Aizuddin Mohd Ghazali Email & Phone Number

Kuala Lumpur, My

•Continuously engaged with key stakeholders, such as Senior Private Secretaries, Private Secretaries, Special Function Officers, and Special Officers for Federal Ministers, Sabah, and Sarawak Ministers.•Effectively secured meetings for top management with key government personnel, including the Director General of Government Agencies, Secretary General, Deputy Minister, and Minister.• Provided invaluable support to the company by skillfully drafting letters to Ministries, State Governments, and Government Agencies.• Spearheaded government procurement efforts, ensuring success in securing tenders related to governmental projects.• Played a pivotal role in expanding business opportunities through Private Public Partnerships, while successfully securing Government subsidies/grants from entities such as MDEC and Yayasan Peneraju.• Led engagements with local councils to address partnership and legislation issues effectively.• Proactively kept company management informed and aligned with the latest government policies through timely updates.

• Halal's Certification for foodpanda Malaysia- working closely with Halal's unit to get approval from JAKIM• Engagement with key stakeholders officers i.e Senior Private Secretary, Private Secretary, Special Function Officer, Special officer for Federal Ministers, Sabah and Sarawak Ministers, Secretary General to secure appointment for the management of foodpanda• Assist company in drafting letters to Ministry, State Gov and Gov Agencies• Engage external stakeholders on onboarding, training and awareness program i.e MOT, JPJ,MIROS to improve positive perception towards riders• Assist company to increase business opportunities through Private Public Partnerships and secure Government subsidies / grants to help SMEs to promote digitisation and drive sales i.e MDEC , Ministry of Agriculture, Agrobank• Strategic partnership with NGOs and stakeholders to advocate foodpanda business cause and objective to increase brand awareness through CSR collaborations i.e Yayasan Belia Malaysia, Yayasan Waqaf Malaysia, Zakat Selangor

Sepang, Selangor, Malaysia

• Mediator between MAHB and Government (Prime Minister Office, Deputy Prime Minister Office, Secretary-General Office, Ministry of Transportation, Ministry of Finance, UKAS, CAAM, MAVCOM, etc.)• The focal point for Parliament and DUN in preparing draft answer related to MAHB and attending the briefing to the Minister/Deputy Minister• Assist Ministries in preparing Cabinet paper in providing information related to MAHB• Establish a good relationship with Government & Regulator Personnel to get buy-in on company projects• Coordinate meeting/appointment for MAHB Senior Management mainly for MAHB Chairman and Group Chief Executive Officer with High-Level Management from Government e.g., Minister, Deputy Minister/Secretary General/Director General, etc.• Assist other Division in preparing and reviewing letters to Government, Regulator, and State• Support company policies with the Government• Liaison officer for any corporate event involves Ministries• In charge of admin task (SAP, division yearly budget, security pass application, visit by stakeholder and assisting VVIP movement from Ministries, State and Regulator)• Quality Representative for Quality Management Systems• Certified trainer for the ‘Host Culture' Transformation program

Sepang, Selangor, Malaysia

• Mediator between MAHB and Government (Prime Minister Office, Deputy Prime Minister Office, Secretary-General Office, Ministry of Transportation, Ministry of Finance, UKAS, CAAM, MAVCOM, etc.)• The Focal point for all Parliament meeting updates• Networking with Government & Regulator Personnel• Responsible for the Division budget. Monitor the budget in terms of operation cost• In charge of admin task (SAP, security pass application, visit by stakeholder, assisting VVIP movement)

Sepang, Selangor, Malaysia

• Centralized customer service • To respond to all feedback (inquiry, suggestion, complaint) for airports under MAHB• System trainer for CAREsys users (KLIA, klia2 & all international airports)• Spearhead iCARE project (KLIA, klia2 & all international airports)• Active involvement with MAHB major events

Petaling Jaya, Selangor, Malaysia

• Coached team members to high performance to achieve quality and efficiency goals.• Communicated company's goals and initiatives to team members.• Aided Customer Service Representatives in the resolution of escalated customer complaints.• Provided mentorship, training, and coaching to the team.• Recognized high performance and rewards team's accomplishments.• Assisted Team Members on the appropriate application of policies and procedures.• Motivated and inspired employees to achieve high performance while adhering to Company procedures.• Ensured maximum utilization of manpower and equipment.