A decade of experience in Project, Vendor & Service Delivery Management, Networking, Technical & Customer Support, Virtualization, Unified Communication, Queue & Asset Management and Information Security. Insightful experience in technical activities including scoping, planning, incident & problem management finalization of technical specifications and quality management. Strong problem solving skills, confident decision-making based on technical skills.Proactive in assessing training needs and effectively aligning programs with business objectives and goals. Exhibited business acumen in leading operations and contributing higher rate of organic growth. An effective leader with proven abilities in leading larger teams during the project phase, guiding team members and enabling knowledge sharing among the team.