1. Manage incoming and outgoing phone calls/emails/texts.2. Handle customer complaints and provide appropriate solutions and alternatives within thetime limits.3. Follow up with the customer to ensure resolution.4. Maintaining a positive, empathetic, and professional attitude toward customers at alltimes.5. Respond promptly to customer inquiries.6. Build strong relationships with customers by providing a delightful end-to-endexperience.7. Understanding customer concerns/pain points.8. Act as a liaison between customer service and other departments.9. Analyzing problems to come up with resolutions.10. Continuously strive to develop and maintain a good rapport with customers towardsachieving high customer satisfaction.11. Matching and scheduling dates and times for customers regarding their serviceappointments.12. Able to undertake ad-hoc tasks and related duties as and when required from time to time.

- Attend Celcom customers' enquiries in social media/ messaging channel- Address clients' feedbacks efficiently and effectively to turn unhappy customers into return guests.- Establish good relationships with clients to ensure customer retention.- Promote and up-sell products, services and packages to maximize sales opportunities where necessary.- Deliver excellent customer service to enhance a total customer satisfaction.- Schedule appointments on customers' behalf.

• Manage company above the line and below the line artwork.• Working closely with CEO to plan and execute company marketing plan• Incharge of company social media content • Incharge of finding supplier , preparing final artwork and managing payment request for company printing work.• Handling company video and photography device and post processing .• Assisting other department on ad-hoc task.

- working closely with marketing team to produce internal and external publications. - to create awareness about company products and to promote it on social media platform. - incharge of company internal and external printing works.- Assisting communication department in handling CEO's social media and website content.

I assist the Sales & Marketing Team in creating visuals and mockups for their proposals to clients. I also incharge for company internal and external adverts. I also incharge on maintaining company siteplans for outdoor billboards advertising such as Unipoles, minipoles, pedestrian bridges, gantry, buildings and flyovers.Assisting the managers and directors on : - RapidKL artworks ( mockups , FA )- Company siteplans and site mockups ( SMART Tunnel , Duke Highway , SILK Highway and few DBKL and MBPJ Sites )- Internal and external promotional item- Involved in Sayangi Selangor campaign for Barisan Nasional (from brainstorming to final artwork which are to be advertised at all KTM stations, KTM trains “external & internal”, billboards, lift wraps, full page newspaper insertions and Redberry Ambient screens)

creating layout for their directory book, starting small but I gain a lot of experience here.

Executing all event promotions in the same time promoting the ticket selling.

Freelancing with Mataka Pty Ltd