Mohd Arif Esa

Mohd Arif Esa Email and Phone Number

Customer Service & Operations Professional | Transitioning from Graphic Design | 9+ Years in Marketing, Client Relations, and Project Coordination | Focused on Enhancing Customer Satisfaction and Efficiency. @ ITSU World
Mohd Arif Esa's Location
Shah Alam, Selangor, Malaysia, Malaysia
Mohd Arif Esa's Contact Details

Mohd Arif Esa personal email

About Mohd Arif Esa

I have been involved in graphic design for more than 7 years. I am skilled in conceptualizing and preparing artwork for concept design, mockups/samples, above the line, and below the line material. I also have moderate skill on handling video recording device , DSLRs and video editing. You will find my details enclosed, you also can view my online porfolio web at http://www.behance.net/mohdarifesa .

Mohd Arif Esa's Current Company Details
ITSU World

Itsu World

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Customer Service & Operations Professional | Transitioning from Graphic Design | 9+ Years in Marketing, Client Relations, and Project Coordination | Focused on Enhancing Customer Satisfaction and Efficiency.
Mohd Arif Esa Work Experience Details
  • Itsu World
    Executive, Customer Service
    Itsu World Jan 2024 - Present
    Klang, Selangor, Malaysia
    1. Manage incoming and outgoing phone calls/emails/texts.2. Handle customer complaints and provide appropriate solutions and alternatives within thetime limits.3. Follow up with the customer to ensure resolution.4. Maintaining a positive, empathetic, and professional attitude toward customers at alltimes.5. Respond promptly to customer inquiries.6. Build strong relationships with customers by providing a delightful end-to-endexperience.7. Understanding customer concerns/pain points.8. Act as a liaison between customer service and other departments.9. Analyzing problems to come up with resolutions.10. Continuously strive to develop and maintain a good rapport with customers towardsachieving high customer satisfaction.11. Matching and scheduling dates and times for customers regarding their serviceappointments.12. Able to undertake ad-hoc tasks and related duties as and when required from time to time.
  • Scicom Msc Berhad
    Executive, Customer Service (Celcom Smex Project)
    Scicom Msc Berhad Dec 2022 - Dec 2023
    Wp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
    - Attend Celcom customers' enquiries in social media/ messaging channel- Address clients' feedbacks efficiently and effectively to turn unhappy customers into return guests.- Establish good relationships with clients to ensure customer retention.- Promote and up-sell products, services and packages to maximize sales opportunities where necessary.- Deliver excellent customer service to enhance a total customer satisfaction.- Schedule appointments on customers' behalf.
  • Pharmaniaga Berhad
    Executive
    Pharmaniaga Berhad Apr 2021 - Feb 2022
    Shah Alam, Selangor, Malaysia
  • Gojo Asia Sdn. Bhd.
    Assistant Manager, Operations
    Gojo Asia Sdn. Bhd. Aug 2020 - Dec 2020
  • Platform Apps Sdn Bhd
    Senior Graphic Designer
    Platform Apps Sdn Bhd Apr 2018 - Jan 2019
    Selangor, Malaysia
    • Manage company above the line and below the line artwork.• Working closely with CEO to plan and execute company marketing plan• Incharge of company social media content • Incharge of finding supplier , preparing final artwork and managing payment request for company printing work.• Handling company video and photography device and post processing .• Assisting other department on ad-hoc task.
  • Healwell Pharmaceutical Sdn Bhd
    Graphic Designer
    Healwell Pharmaceutical Sdn Bhd Jun 2015 - Jun 2018
    Shah Alam, Selangor
    - working closely with marketing team to produce internal and external publications. - to create awareness about company products and to promote it on social media platform. - incharge of company internal and external printing works.- Assisting communication department in handling CEO's social media and website content.
  • Redberry Outdoor Sdn Bhd
    Graphic Designer Cum Operation Executive
    Redberry Outdoor Sdn Bhd Sep 2009 - May 2015
    Redberry City, Seksyen 14 Petaling Jaya
    I assist the Sales & Marketing Team in creating visuals and mockups for their proposals to clients. I also incharge for company internal and external adverts. I also incharge on maintaining company siteplans for outdoor billboards advertising such as Unipoles, minipoles, pedestrian bridges, gantry, buildings and flyovers.Assisting the managers and directors on : - RapidKL artworks ( mockups , FA )- Company siteplans and site mockups ( SMART Tunnel , Duke Highway , SILK Highway and few DBKL and MBPJ Sites )- Internal and external promotional item- Involved in Sayangi Selangor campaign for Barisan Nasional (from brainstorming to final artwork which are to be advertised at all KTM stations, KTM trains “external & internal”, billboards, lift wraps, full page newspaper insertions and Redberry Ambient screens)
  • Infotoday Sdn Bhd
    Graphic Artist
    Infotoday Sdn Bhd Mar 2009 - Sep 2009
    creating layout for their directory book, starting small but I gain a lot of experience here.
  • Kuala Lumpur World Marching Band Competition
    Marketing And Promotion Exec / Liaison Officer
    Kuala Lumpur World Marching Band Competition Jan 2007 - Jan 2009
    Executing all event promotions in the same time promoting the ticket selling.
  • Mataka Pty Ltd
    Graphic Artist
    Mataka Pty Ltd Jan 2008 - Dec 2008
    Perth, Australia
    Freelancing with Mataka Pty Ltd

Mohd Arif Esa Skills

Social Media Advertising Microsoft Office Photoshop Illustrator Graphic Design Creative Direction Corporate Identity Art Direction Digital Media Powerpoint Concept Development Outdoor Advertising Catalogs Corporate Communications Online Marketing Graphics Photography Press Releases Logo Design Integrated Marketing Brand Development Facebook Event Planning Layout Media Planning Event Management Mac Adobe Creative Suite

Mohd Arif Esa Education Details

Frequently Asked Questions about Mohd Arif Esa

What company does Mohd Arif Esa work for?

Mohd Arif Esa works for Itsu World

What is Mohd Arif Esa's role at the current company?

Mohd Arif Esa's current role is Customer Service & Operations Professional | Transitioning from Graphic Design | 9+ Years in Marketing, Client Relations, and Project Coordination | Focused on Enhancing Customer Satisfaction and Efficiency..

What is Mohd Arif Esa's email address?

Mohd Arif Esa's email address is bl****@****ail.com

What schools did Mohd Arif Esa attend?

Mohd Arif Esa attended Cosmopoint Institute Of Information Technology, Klang High School.

What skills is Mohd Arif Esa known for?

Mohd Arif Esa has skills like Social Media, Advertising, Microsoft Office, Photoshop, Illustrator, Graphic Design, Creative Direction, Corporate Identity, Art Direction, Digital Media, Powerpoint, Concept Development.

Not the Mohd Arif Esa you were looking for?

  • Mohd Arif Esa

    Customer Service & Operations Professional | Transitioning From Graphic Design | 9+ Years Of Experience In Marketing, Client Relations, And Project Coordination | Focused On Customer Satisfaction And Efficiency
    Shah Alam

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