Interacting with Finance personnel of client for transaction verifications. Responsible for all incoming transaction documents over the counter and via fax.Responsible for handling the Trade Export Team to processing of trade transitions. i.e. bill discounting, regularisation, collection bill, collection bill under LC, LC Advising, Bank Guarantees. Responsible for arranging transaction documents pickups from various clients.Responsible for regulatory reporting. i.e. XOS, ENC, BRC, EDPMS, write-off case.Addressing various issues, queries, complaints raised by customers and resolving them to the best of their satisfaction.Vendor managements.Working closely with internal teams for ensuring smooth completion of all activities with respect to issuance of policiesKey Achievements:Introduce 2 new vendors resulting that we have save approx 0.7 million with better quality & services.Idea & support provide to IT Team to testing on UAT environment at time of system enhance. i.e. BRC system, Banking software, Trade operation softwareSelected as India’s Local Hero to protected HSBC from reputational Risk and Sanction Breach.

Handling all Operations related to SME / MME / Local Large Corporate / Global Business Clients under various Factoring Programs.Interacting with Finance personnel of client for smooth processing of invoicesAddressing various issues, queries, complaints raised by customers and resolving them to the best of their satisfaction.Maintaining customer satisfaction by maintaining TAT as per the organization’s policies and procedures for all transactions.Working closely with internal teams for ensuring smooth completion of all activities with respect to issuance of policiesKey Achievements:Appreciated for the Highest Number of Invoices Processed for the Year 2007.Appreciated for error free processing in 2008.Won thanks awards (Oct 2010) from Business head for Comprehensive checking of the bulk documents for the new SME deal and processing other complex VFIN transactions.Awarded by Managing Director and Head Commercial Banking (HSBC) – for outstanding contribution during 2009-2010Awarded by Head Factoring & Open Account Finance (HSBC) –For taking additional work load without affecting accuracy level. Managed BCP (Business Continuity Plan) booking and assisted in total disbursal of approx INR 1500 Million.Received certificate from HSBC head operational management India for Specialized Training On Operational Management.Awarded by Head Commercial Banking (HSBC) in 2011 for long term outstanding performance in north India operation team.

Responsible for entire gamut of responsibility pertaining to customer transaction Branch Operational Activities including Administrations, Operations & Customer Service, Audit & Compliance.Analyzed customer needs, accordingly providing customized banking solutions and beneficial suggestions to them to ensure maximum customer satisfaction for referral and repeat business.Handled Disbursements & Collection of funds for SME’s for fund-base (OD) lending. Checked Account Opening Documents including KYCs and liaised with team for all related issues.Handled execution of Security Documentation (Post Sanction Documentation) & Checked the same prior sending to CMOG (BR, Credit Facility Agreement, Letter of Community, DPN and Personal Guarantee).Coordinated with Corporate, Credit Mid Office Group, and Centralized Operations Team for effecting Processing of documents.Responsible for providing services to corporate, regional representatives and clients with respect to queries on accounts and status of cases.Accountable for business lead generation for fund-base and non-fund based products viz. Instruction card, Letter of Credit, Bank Guarantee, CMS, Working Capital and Small Business Loan etc. lending except OD facility.Key Achievements:Led North India CLB Team for conversion for three month and open highest no of account across the four regions. Achieved Maximum number of conversion in 4 zones of CLB Dept and 83% conversion ratio.Ensured strict Scrutiny of documents prior sending to CMOG (Credit Facility Agreement, Letter of Community, DPN, Personal Guarantee), which resulted the downfall of rejection rate.

Accountable for Providing Non-Fund and Funded limits to Assets Credit Group – Small Enterprises Group clients of North IndiaInvolved in negotiation and collection of fees from the clients. Responsible for handling all kind of SEG-ACG customer’s problems of North IndiaCollated and reported data regarding the Average Utilization in the Cash Credit Accounts

Responsible for entire Cheques (Inward, Outward, Transfer), account opening related queries, ECS and all customer service related queriesExtensive checking of various internal controls measures and actively involved in rectification of the various deviations.Tracking and measuring the performance of the regional response center (SIEBEL) team.Ensuring compliance to the Standard Turn Around Time (TAT) for resolving queries.Responsible for resolving all queries related to ATM across Delhi & NCR.Tracking of suspense account on regular basis.Organizing meetings of various departments and finding out solutions to make the system error-free based on monthly MIS.