Mohd Hammad M S Email & Phone Number

Coimbatore, Tamil Nadu, India

• Successfully manage the end-to-end deal desk function, providing crucial assistance to the customer success team in deal structuring, quoting, pricing, and special terms management. • Collaborate closely with finance teams to ensure all deals have the appropriate booking packages, including fully executable agreements and proof of delivery. This ensures accuracy and compliance with internal policies and procedures. • Maintain precise and up-to-date records of accounts and opportunities in Salesforce.com (SFDC), supporting effective sales forecasting, pipeline management, and reporting. • Efficiently complete tasks and requests within SFDC from sales representatives and other internal departments, fostering collaboration and enabling timely execution of sales activities.• Spearheaded the deal desk function, providing strategic guidance and oversight to a team of deal desk professionals.• Collaborated closely with sales, finance, legal, and executive leadership to drive revenue growth and optimize deal outcomes.• Developed and implemented pricing strategies and deal structures to maximize profitability while maintaining competitiveness in the market.• Led complex contract negotiations, managing key customer relationships and ensuring compliance with company policies and legal requirements.• Conducted comprehensive financial analysis, including cost evaluations, pricing modeling, and profitability assessments, to support decision-making.• Developed and delivered executive-level presentations on deal pipeline, pricing trends, and performance metrics to support strategic decision-making.• Implemented deal desk process improvements, resulting in streamlined operations, reduced contract turnaround time, and improved overall efficiency.• Mentored and coached deal desk team members, fostering professional growth and ensuring adherence to best practices.• Prepared and presented deal desk performance reports and metrics to senior leadership.

Chennai Tamil Nadu

• Efficiently processed and managed customer orders through the entire order lifecycle, from order placement to delivery, ensuring accuracy and on-time fulfillment.• Collaborated with sales teams, suppliers, and logistics partners to coordinate order logistics and resolve any issues or discrepancies.• Utilized order management systems and software to track order status, manage inventory levels, and generate reports for analysis.• Responded promptly to customer inquiries, providing updates on order status, addressing concerns, and ensuring a positive customer experience.• Worked closely with finance and accounting teams to reconcile invoices, resolve billing discrepancies, and ensure timely payment processing.• Conducted regular reviews of order management processes and implemented improvements to enhance efficiency and reduce errors.• Trained and mentored new team members on order management procedures, systems, and customer service best practices.• Managed the order entry process, ensuring accurate and timely processing of customer orders into the system.• Verified product availability, pricing, and discounts to ensure order accuracy and adherence to customer specifications.• Coordinated with internal departments, including sales, operations, and logistics, to expedite order fulfillment and address any order-related issues.• Assisted customers and sales representatives with order placement, provided product information, and resolved inquiries or concerns.• Monitored order progress and proactively communicated updates to customers, ensuring transparency and managing expectations.• Maintained accurate and up-to-date records of customer interactions, order details, and any special requirements or instructions.• Implemented order tracking systems to monitor order status, identify bottlenecks, and optimize order processing timelines.