Mohd Hammad M S Email & Phone Number

Coimbatore, Tamil Nadu, India

• Successfully manage the end-to-end deal desk function, providing crucial assistance to the customer success team in deal structuring, quoting, pricing, and special terms management.
• Collaborate closely with finance teams to ensure all deals have the appropriate booking packages, including fully executable agreements and proof of delivery. This ensures accuracy and compliance with internal policies.
• Maintain precise and up-to-date records of accounts and opportunities in Salesforce.com (SFDC), supporting effective sales forecasting, pipeline management, and reporting.
• Efficiently complete tasks and requests within SFDC from sales representatives and other internal departments, fostering collaboration and enabling timely execution of sales activities.
• Spearheaded the deal desk function, providing strategic guidance and oversight to a team of deal desk professionals.
• Collaborated closely with sales, finance, legal, and executive leadership to drive revenue growth and optimize deal outcomes.

Chennai Tamil Nadu

• Efficiently processed and managed customer orders through the entire order lifecycle, from order placement to delivery, ensuring accuracy and on-time fulfillment.
• Collaborated with sales teams, suppliers, and logistics partners to coordinate order logistics and resolve any issues or discrepancies.
• Utilized order management systems and software to track order status, manage inventory levels, and generate reports for analysis.
• Responded promptly to customer inquiries, providing updates on order status, addressing concerns, and ensuring a positive customer experience.
• Worked closely with finance and accounting teams to reconcile invoices, resolve billing discrepancies, and ensure timely payment processing.
• Conducted regular reviews of order management processes and implemented improvements to enhance efficiency and reduce errors.