Qualified and certified trainer by Emirates Airlines, HRDF and CAAMMajor subject in Emirates Baggage Services, System and Standard (E.B.S.S.S)Provide training to the ground handler staff and conduct examination to check learner understanding

• Maintain close and effective business relationship with related stakeholders and local authorities• Manage and oversee operations above the wing and ensure all activities are in accordance to the Service Level Agreement (SLA)• Accountable person for baggage related issues and ground operations for AirAsia, AirAsia X, Himalayan Airline, IndiGo Airline, Scoot Airlines and Emirates• Establish a high standard of discipline among the subordinate• Provide training for the… Show more • Maintain close and effective business relationship with related stakeholders and local authorities• Manage and oversee operations above the wing and ensure all activities are in accordance to the Service Level Agreement (SLA)• Accountable person for baggage related issues and ground operations for AirAsia, AirAsia X, Himalayan Airline, IndiGo Airline, Scoot Airlines and Emirates• Establish a high standard of discipline among the subordinate• Provide training for the ground staff and stations• Engage in all key decisions and processes to ensure lean and effective operations• Ensure ground performance KPI is within the SLA for all 16 AirAsia's station• Responsible in managing department cash float• Review and approve all monetary compensation claim Show less

• Drive the team members to achieve department goals• Work closely with the superiors and management• Respond to email within appropriate time frame• Monitor staff movements and handle staff disciplinary issues• Issue feedback form as merit and demerit points to staff• Promote teamwork and efficient communication within subordinates• Prepare duty roster and assign job delegation• Support day operations• Highlight issues or suggestions for department… Show more • Drive the team members to achieve department goals• Work closely with the superiors and management• Respond to email within appropriate time frame• Monitor staff movements and handle staff disciplinary issues• Issue feedback form as merit and demerit points to staff• Promote teamwork and efficient communication within subordinates• Prepare duty roster and assign job delegation• Support day operations• Highlight issues or suggestions for department improvement• Compile and assist administrative task• Monitor staff grooming• Compile weekly operations report to Duty Executive• Motivate staff• Check serviceability of equipment’s for daily operations Show less

• Practice multi-task job. ( Check in Counter, Departure Gate, and Arrival )• Assist guest needs and enquiries• Perform task given and comply with the SOP and company TnC• Promote and sell ancillary income• Practice safe working ethics and cost effectiveness• To be capable of handling complaints and provide solution within capacity• Provide report to immediate superior for any incidents or issues• Ensure cleanliness and tidiness of work station