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Mohamed Hussain is listed as Senior Support Analyst in EdTech | 5 Years Enhancing User Experience | Passionate about Empowering Educators & Learners | Passionate about Continuous Technical Growth and Innovation at Anthology Inc, a company with 596 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Mohamed Hussain.
Mohamed Hussain previously worked as Senior Support Analyst at Anthology Inc and Senior Systems Associate at Infosys. Mohamed Hussain holds Bca - Bachelor Of Computer Application, Computer Software Engineering from Ssmrv College,No.17, 26Th Main, 36Th Cross, Jayanagar, 4Th T Block, Bangalore-41..
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As a Senior Support Analyst, I am dedicated to managing and resolving technical issues for a diverse set of clients, including system administrators who rely on our e-Learning applications to deliver mission-critical services to students and faculty across various educational institutions.My role involves troubleshooting complex web applications, addressing issues related to software functionality, application server setup, database management, data analysis, operating system configuration, performance tuning, and system migrations. I utilize a broad range of skills and tools, including Jira, ServiceNow, Confluence, Salesforce, Captain, Okta, SaaS, and Opsmart for functional support, and SQL, HTML, CSS, and JavaScript for technical troubleshooting.I am committed to providing excellent client management through effective communication, responsive follow-through, and advocacy for client concerns within internal departments. By analyzing trends associated with my customer base, I identify potential risks and opportunities, focusing on enhancing customer satisfaction levels.Prioritizing and managing numerous issues of varying severity, I ensure timely resolution within accepted service levels, maintaining ownership of CRM data and keeping both clients and Anthology teams informed of issue status. My role also involves extensive collaboration with peers, account managers, and escalation teams, including Product Support Engineers and Developers, to resolve client issues and contribute to our growing knowledge base.Additionally, I analyze technical trends with Anthology solutions and provide valuable feedback to Engineering Services and Product Support management to drive continuous improvement.I am passionate about leveraging my skills and experience to support technical and educational needs, and I welcome connections to explore how I can contribute to your success.Functional: Jira, Confluence, Salesforce, Captain, Okta, SaaS, ADO ,Technical: SQL, REST API, Postman, Linux, Postgres, Authentication, Amazon S3 Storage, Clone
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Bengaluru, Karnataka, India
As a Senior Support Analyst, I am dedicated to managing and resolving technical issues for a diverse set of clients, including system administrators who rely on our e-Learning applications to deliver mission-critical services to students and faculty across various educational institutions.My role involves troubleshooting complex web applications.
Other employees you can reach at anthologyinc.com. View company contacts for 596 employees →
Murali Jai
Colleague at Anthology IncChennai, Tamil Nadu, India, India
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Amarjeet Kumar
Colleague at Anthology IncBengaluru, Karnataka, India, India
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Tiju Thomas
Colleague at Anthology IncBengaluru, Karnataka, India, India
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Xavier Xavier
Colleague at Anthology IncKarnataka, India, India
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Logeshwaran M
Colleague at Anthology IncMadurai, Tamil Nadu, India, India
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Ranjith S
Colleague at Anthology IncBengaluru, Karnataka, India, India
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William Michael Jester
Colleague at Anthology IncSan Antonio, Texas, United States, United States
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Susan Spencer
Colleague at Anthology IncDurbanville, Western Cape, South Africa, South Africa
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Shashidhar H L
Colleague at Anthology IncBengaluru, Karnataka, India, India
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Albert Gilmore
Colleague at Anthology IncGreater Indianapolis, United States
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Quick answers generated from the profile data available on this page.
Mohamed Hussain works for Anthology Inc.
Mohamed Hussain is listed as Senior Support Analyst in EdTech | 5 Years Enhancing User Experience | Passionate about Empowering Educators & Learners | Passionate about Continuous Technical Growth and Innovation at Anthology Inc.
Mohamed Hussain is based in Bengaluru, Karnataka, India while working with Anthology Inc.
Mohamed Hussain has worked for Anthology Inc and Infosys.
Mohamed Hussain's colleagues at Anthology Inc include Murali Jai, Amarjeet Kumar, Tiju Thomas, Xavier Xavier, and Logeshwaran M.
You can use AeroLeads to view verified contact signals for Mohamed Hussain at Anthology Inc, including work email, phone, and LinkedIn data when available.
Mohamed Hussain holds Bca - Bachelor Of Computer Application, Computer Software Engineering from Ssmrv College,No.17, 26Th Main, 36Th Cross, Jayanagar, 4Th T Block, Bangalore-41..
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