- Infrastructure Monitoring: Conducting daily checks on servers, networks, and cloud infrastructure (Microsoft Azure and Google Cloud) to ensure uptime and performance.- Incident Response: Responding to alerts and incidents promptly, troubleshooting issues, and implementing solutions to minimize downtime and restore services.- Automation: Developing and maintaining scripts with the help of ManageEngine to automate routine tasks, improving operational efficiency.- Cloud Management: Managing cloud environments, provisioning resources, configuring networking (VPC, VPN), and ensuring adherence to security best practices (IAM, security groups).- Network Administration: Configuring and managing Cisco Meraki networking equipment, including wireless access points, switches, and firewalls, to optimize network performance and security.- SaaS Administration: Overseeing the deployment, integration, and administration of SaaS applications such as Office 365, ensuring smooth operations and user access management.- Security Management: Implementing and maintaining robust security measures, including firewalls, intrusion detection systems, and vulnerability assessments, to protect sensitive financial data.- Backup and Disaster Recovery: Designing and testing backup strategies, conducting regular backups, and developing disaster recovery plans to ensure business continuity and data integrity.- Documentation: Documenting infrastructure configurations, procedures, and incident resolution steps to maintain comprehensive records and support knowledge sharing.

In my role as an IT Support Engineer, I provided frontline technical support to users. I assisted in troubleshooting and resolving hardware and software issues, including desktops, laptops, printers, and peripherals. My responsibilities included responding to inquiries via phone, email, or in person, ensuring timely resolution of IT-related problems. Additionally, I assisted in software installations, managed user accounts, and maintained documentation of support tickets and resolutions. I was eager to learn and developed my skills in IT support, contributing positively to the efficiency and functionality of our organization's IT systems.