Export Operations Management:Responsible for managing and overseeing all aspects of export operations, including coordinating and managing shipments, ensuring compliance with export regulations, and communicating with customers.Successfully executed export operations, ensuring the timely and efficient shipment of goods to international customers.Customer and Airline/Shipping Lines Relationship Management:Maintained strong relationships with customers and airline/shipping lines, ensuring smooth communication and promptly resolving any issues or concerns.Export Documentation and Process Expertise:Managed all pre and post-export documents and all shipping documents of export.Prepared and processed export documents, such as Commercial Invoices, Packing lists, certificates of origin, airway bills, bill of lading, Declaration (BOE) processing in Dubai Trade, etc.Handled airline (Calogi) booking for export shipments.Ensured all documents comply with international trade regulations and customer requirements.Coordination and Information Gathering:Coordinated with internal departments and external stakeholders to gather necessary information for export processes.Verified the accuracy and completeness of all export documents before submission.Tracking, Monitoring, and Compliance:Regularly tracked and monitored the progress of exports, ensuring timely completion.Stayed updated on changes in export regulations and ensured compliance with applicable laws.Efficient Export Documentation Process:Implemented efficient export documentation processes, reducing errors and enhancing compliance.Proactive Shipment Planning:Planned for loading shipments, optimizing resources, and ensuring timely deliveries.

Supply Chain Optimization: Successfully negotiated contracts with vendors and transporters, resulting in substantial cost savings in both CAPEX and OPEX.Proactive Problem Solving: Identified and resolved process bottlenecks promptly, contributing to the smooth flow of operations.Diversified Transportation Sources: Introduced new courier and transporter sources, minimizing costs while enhancing service levels.Domestic Supply Chain Management: Oversaw the entire process of forward and reverse shipments, including vehicle and capacity planning, space optimization, courier and cargo planning, ensuring timely deliveries.International Supply Chain Coordination: Collaborated with the Procurement/Purchase Team for upcoming shipments, managed commercial invoices, packing lists, and shipping documents based on Inco terms.Vendor Management: Cultivated and nurtured productive relationships with vendors and service providers, actively engaging in contract negotiations and daily discussions.Customer Service Excellence: Ensured on-time stock deliveries, orchestrated reverse logistics for various returns.Warehouse and Inventory Management: Spearheaded the management of 10+ owned and 3PL warehouses, meticulously adhering to SLAs for order fulfillment. Implemented FIFO principles and conducted regular stock audits (PSV), resolving discrepancies while efficiently managing slow-moving inventory through planning and allocation. Maintained optimal stock levels and facilitated regular Stock Transfers.Business Analysis and Reporting: Conducted in-depth data analysis from various sources to generate detailed reports, and delivered critical MIS reports. Designed and managed Power BI dashboards to provide senior management with valuable insights.Team Leadership: Skillfully supervised a team of 6 direct reports, providing comprehensive training, grooming, and mentoring. Established Key Result Areas (KRA) for each team member to enhance overall team performance.

Warehouse Management Excellence: Managed 10+ warehouses at a PAN India level, focusing on minimizing non-moving stocks and ensuring orders were dispatched within defined SLAs.Inventory Management Proficiency: Handled more than 500 SKUs, including finished goods, DOA, defective, spare parts, and marketing materials. Vigilantly monitored aging stocks while strictly adhering to FIFO principles. Recorded purchases, maintained a comprehensive database, and conducted physical inventory counts.Effective MIS Reporting: Produced daily MIS reports, dispatch reports, OMR reports, GIT, and stock reports. Prepared Stock in Hand and Stock in Transit reports along with POSM reports on a daily basis.Coordination and Cost Management: Collaborated with various departments to ensure seamless operations, from arranging permits and waybills to coordinating transportation, including surface and air. Also, played a key role in resolving discrepancies and identifying cost-effective courier and transport sources.PSV and Process Enhancement: Conducted regular Physical Stock Verifications (PSV) in all warehouses, successfully resolving discrepancies between system and physical stock counts. Assisted department managers in sourcing cost-effective courier and transport solutions.

Order Management: Received purchase orders from the Sales Department, generated Sales Orders (SOs), and handled commercial invoice generation.Comprehensive MIS Reporting: Prepared daily MIS reports, OMR reports, and other sales reports. Efficiently tracked defective stock, DOA stock, and fresh stock.Invoice Generation Expertise: Ensured accuracy in invoices by verifying GST details, billing, and shipping information. Managed pricing and schemes for customer codes and materials.Financial Management: Verified customer account balances for prepaid (CASH) and postpaid (BBND) invoices. Coordinated with the warehouse for smooth order processing, including updating FOC, schemes, and item pricing in SAP.Customer Service Excellence: Issued credit notes (CN) or replacements according to the company's policies, ensuring high customer satisfaction. Generated and shared MIS reports with respective managers. Generated sales reports including DSR, MTD, LMTD, LTYD, providing insights into performance and results.