Mohamed Mudassir Email & Phone Number

Bengaluru, Karnataka, India

Manage entire process flow for cataloguing & taxonomy front.Improvised cataloguing quality by implementing automations by 22% & reduced cost by 15%.Planned & Initiated Brand gating process from unauthorized sellers to restrict listings going live.Slashed 1/3rd manpower by improving the process flow in the taxonomy process.Reduced 3rd party app dependency by utilising google apps to avoid process failure scenarios.Plan proper ownership by hiring the right candidate basis a robust process.Maintain good culture across teams, timely 1on1’s, always available to resolve issues.

Bengaluru, Karnataka, India

Vendor & inventory Management.Strategy planning & initiating new process around requirements.Metrics tracking around Weekly and resource planningMaintaining on-time OTIF to maintain overall performance.Managing sub processes to reduce the overall live time.Analysis on reducing Cost, maintaining same performance.

Bengaluru Area, India

POC for cross-border suppliers.Data Analysis of various suppliers and providing a consolidate data to the team.Tracker maintenance on daily basis on various categories.Co-ordinating with category teams on the data to form standard format.Inventory updation for cross-border catalogs.

Bengaluru Area, India

Resolving tickets in Zendesk tool for various Customer / Reseller / other team queries.Maintaining sheets for Catalog / Data allocation.Tracking team structure & maintaining the pace of team.POC for Data maintenance to reduce overall pending.Posting Daily reports on different circumstances as required by upper management.Extracting Data on daily basis from database to process QC.Tracking weekly report for Weekly meeting with Program Managers.

Melvisharam, India

Programming of several hardware projects including Arduino, Raspberry Pi.Data collection of various Projects and maintaining the records.Updating the database of latest technological projects to implement them.Consulting customers by explaining the product features and compatibility.

Chennai Area, India

Solving customer & management queries using Zendesk & solving frequent issues.Coordinating with Operation leads to ease the process.Organizing meetings with Leads on frequent Issues.

Chennai Area, India

Solving queries using Ticketing Tools & Generating reports on daily basis.Coordination with Field service Engineers to produce quality checks throught the area.Maintaining records of complaints & Conducting weekly meetings to increase SLA & resource quality.

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering, 7.17

Diploma, Electrical, Electronics And Communications Engineering, 96.7%

Sslc, 69.4%