Co-founded and led daily operations for a newly integrated eCommerce SME, fulfilling a market gap in retail and wholesale trading.Successfully managed personnel, suppliers, product sourcing, marketing campaigns, customer acquisition, segmentation, retention, support, product and service promotion, order fulfillment, logistics management, inventory, and budget planning across all sub-projects.Identified, developed, monitored, and improved project life cycle policies and procedures.Maintained accurate records and analyzed operational data, providing monthly analytics and insights that significantly enhanced operational efficiency and increased profitability.Cultivated strong relationships with clients, suppliers, and vendors, enhancing the overall customer value proposition.

Proactively learned about industry best practices, brought new ideas to different Account Management organization about how to drive technical business growth and customer outcomes.Collaborated with various teams such as Finance, BI, Core Network, enterprise, and operations for promoting and prospering best-fit, up to date, products, services and solutions.

Established and maintained project governance frameworks, standards, and methodologies to ensure alignment with organizational objectives and industry best practices.Strategic alignment of projects within the company's objectives and responsibility for profit & loss and risk management.Identified and mitigated projects risks, issues, and dependencies; developed and implemented risk mitigation plans.Allocated and managed project resources efficiently, including personnel, budget, and assets.Oversight of current and upcoming projects, liaising between key stakeholders to ensure timely delivery of projects.

During my duty as Projects/Program Manager at Legacy International (official distributor of Astellia / EXFO products and services in North East Africa Region), I Led projects through the entire lifecycle (Full-Cycle Project Ownership), from initial RFP/RFQ responses to contract negotiating, signing, project implementation, successful project delivery, and final payment collection.Directed and led Zain Sudan Managed Services Enrichment Project (End-to-End Service Delivery of Network Performance Management and Customers Experience Insights).Successfully Led SomTel operator commercial and technical service proposals, scope definition, and contract signing.Managed EXFO/Astellia Consultancy Services including schedule, quality of deliverable, reporting, expertise on EXFO products and solutions to Zain Sudan.Defined and promoted service competitiveness solutions/strategies and provided sound and valid technical evaluation audits to Managed Services vendor performance.Delivered KPIs evaluation, problems/issue analysis and enhancements recommendations including CEM insights.Led and supported customers for interdisciplinary works such as technical reviews, decision making meetings and internal knowledge transfer activities.Ensures KPI/KQI/SLA metrics, including response times, audits accuracy, network utilization.Customer satisfaction measures were defined and achieved by managing project and stakeholders’ expectation in a sustainable partner ecosystem.Organized local and international service and technology workshops for service promotion, project outcomes and best technological practices in UAE, Spain, Somaliland, and Sudan.

Conducted technical evaluation of the usability of used NSN telecom equipment for 3rd party operator.

As part of the Huawei's North Africa Regional Service Resource Center (NA RSRC) Service Business Management consultancy services (Assurance and Managed Services), I Adapted and held dynamic roles based on project needs, ranging from project coordinator to technical director, trainer, and team leader based on the unique demands of each project within the region. I Contributed to the following key Operators projects:Ethiopia Telecom ETC CDMA 450MHz BSS Network Segregation and Upgrade Project.Tunisiana 2G3G Swap Project.Tunisie Telecom 2G3G Rollout Project.MTN Yemen Modernization and Expansion Project.Libya- Libyana Assurance and Managed Services Project.MTN Sudan 2G Expansion Project.Sudani Assurance and Managed Service Project.Zain Sudan Expansion and Modernization Project.Ooredoo Tunisia Software Upgrade Project.Algeria Telecom Mobilis (ATM) - BSS Swap Project.Orascom Telecom Algeria (OTA) - Djezzy Managed Services Project.

Orchestrated round-the-clock NOC operations, system administration, and performance supervision. Ensured optimal resource utilization and timely incident resolution.Provided expert technical guidance to project implementation teams, enhancing project efficiency.Monitored and optimized Sudani Operator OSS and BSS KPIs, SLA's, CR's, and TT's, resulting in improved network performance and customer satisfaction.Conducted effective meetings and workshop sessions with customers to align network strategies and safety protocols.Implemented re-configurations to enhance performance and resource utilization, contributing to operational excellence.Proactively managed critical system configurations and major/critical incidents 24/7, optimizing resource utilization, minimizing downtime and maintaining network reliability.Led, mentored and trained a diverse team of senior, mid-level, and junior engineers, fostering collaboration, knowledge sharing and skill development.Proficiently handled Huawei’s BSC6600, BSC6680, BSC6000, BSC6900, RNC6810, CDMA, GSM, and UMTS BTS's and NodeB's, along with PDSN, MSE9830, M2000 (Sun & ATAE), CME, and PRS.Entitled for NOC Manager by Oct 2011, then promoted to Huawei regional office in Cairo, Egypt.

Successfully orchestrated and supervised work activities, providing strategic guidance to NOC front office teams. This leadership ensured seamless operations and contributed to significantly accelerating project timelines, culminating in the early completion of key initiatives.Enhanced network capabilities by facilitating key upgrades and integrations. Successfully commissioned over 170 BTSs and executed remote site re-homing for more than 150 locations. Performed comprehensive BSC/BTS software upgrades across the entire network, resulting in a significant boost in network performance.Developed and updated comprehensive work performance reports, facilitating data-driven decisions and operational transparency.Effectively arranged and conducted meetings with customers and various stakeholders, strengthening relationships and ensuring project alignment.Engaged in internal workshops and training, demonstrating a commitment to continuous learning and team skill enhancement.

Acted as the primary point of contact for Network Monitoring, promptly identifying and troubleshooting faults to maintain system integrity.Conducted regular inspections and Preventive Maintenance activities on all Wireless major equipment's to ensure optimal performance and longevity.Provided Remote Technical Support to field teams, guiding them through procedures that safeguard network health during on-site operations.Diligently compiled and submitted daily BSS reports, documenting network status and maintenance activities.

Actively contributed as a team member to Voice Coding for Communication Project, aimed at enhancing secure communication across Public Switched Telephone Networks (PSTNs).Played a pivotal role in the design and development of a cutting-edge program, leveraging advanced Digital Signal Processing (DSP) techniques to optimize waveform characterization. This was achieved by minimizing bit usage while preserving signal quality, thus ensuring robust and secure data transmission.Demonstrated expertise in voice coding algorithms, with a strong foundation in research and programming.Proficient in utilizing industry-standard DSP kits such as TMS320C5510, TMS320C6711, and ADSP-BF535EZ-KIT to achieve project goals.Exhibited a solid command of MatLab and C programming languages, essential for the development and implementation of project deliverables.Fulfilled all technical and programming responsibilities with diligence, as directed by the project supervisor, as well as proactively addressing tasks identified by both myself and team members, ensuring consistent progress and quality outcomes.