Mohammed Salauddin Email & Phone Number

Hyderabad, Telangana, India

Hyderabad, Telangana, India

I maintained accurate records of operational activities, ensuring compliance with company policies and industry regulations. I generated regular reports for management, highlighting operational metrics and performance, and worked with team leaders to allocate resources effectively to meet project demands. My responsibilities included contributing to the development and improvement of internal workflows, conducting regular reviews of operational processes to identify and address potential issues, and actively participating in the identification and implementation of continuous improvement initiatives. I utilized relevant software and tools to streamline operational processes and identified opportunities for business growth and operational improvement.

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Hyderabad, Telangana, India

-Implemented targeted lead generation strategies using a mix of digital marketing, content marketing, and social media engagement.-Developed and executed lead generation campaigns, including email marketing, social media ads, and search engine marketing (SEM), resulting in increased lead acquisition.-Designed and executed email marketing campaigns, newsletters, and drip campaigns to nurture leads, promote products/services, and drive conversions.-Implemented A/B testing and analytics to optimize email performance and increase open rates, click-through rates, and lead engagement.-Developed lead nurturing workflows and automated sequences to engage with leads at different stages of the sales funnel.-Conducted follow-up calls, emails, and personalized interactions to qualify leads, address inquiries, and move prospects towards conversion.-Implemented lead scoring criteria and prioritized leads based on engagement levels, demographics, and buying intent.

Hyderabad, Telangana, India

Assisted customers in placing orders, navigating the website, and understanding product details.Resolved issues related to order processing, payment methods, and shipping options.Provided guidance on order tracking and delivery timelines, ensuring customers were informed about the status of their purchases.Managed refund requests and initiated refunds through the ecommerce platform or payment gateways.Handled return requests by guiding customers through the return process, including issuing return labels and coordinating with logistics partners.Ensured timely processing of refunds and returns, maintaining customer satisfaction and trust in the brand.Addressed customer complaints, escalations, and disputes in a professional and empathetic manner.Investigated order discrepancies, damaged products, or delivery issues, taking proactive steps to resolve issues and prevent recurrence.Collaborated with internal teams such as logistics, warehouse, and finance to streamline processes and improve customer experiences.Educated customers on company policies, warranty information, and product care instructions.Solicited feedback from customers regarding their shopping experience, product quality, and service satisfaction, contributing to continuous improvement initiatives.Acted as a brand ambassador by promoting loyalty programs, special offers, and new product launches to enhance customer engagement and retention.Met and exceeded performance targets such as response time, resolution rate, customer satisfaction scores, and quality assurance metrics.Maintained accurate records of customer interactions, transactions, and case details using CRM systems or ticketing platforms.

Bachelor Of Technology - Btech, Mechanical Engineering

High School, Ssc, 70

Intermediate, Maths, Physics And Chemistry (Mpc), 70