Mohammad Sufian Radzuan Email & Phone Number

Singapore

• Familiar with bank-wide products and ongoing promotions • Provide travel & personal assistant to OCBC’s VOYAGE card member. • Manage enquiries for travel and lifestyle related services, • Plan the travels customized itineraries • Purchasing flights, accommodations and Ground Transfer Services and a post-trip follow up. • Refund claim.

Singapore

• Managed scheduling and task delegation for 40-60 member warehouse team.• Tracked production and quality control systems to proactively identify deficiencies.• Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.• Recorded information, shortages and discrepancies to keep records current and accurate.• Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.• Oversaw inventory control levels and verified storage and organization processes were upheld correctly.• Completed daily operations on time and maintained high standards of accuracy.• Adhered to industry best practices for warehousing, material handling and documentation.• Monitored employee performance and offered mentoring and leadership to improve any deficiencies.• Supervised shipping and handling operations.• Oversaw daily operations and shipping and handling processes.• Supervised all warehouse operations, including shipping and receiving, distribution, and workplace safety.• Operated IMS computer system, hand-held inventory control device and calculator to perform flight despatch.• Maintained high levels of accuracy in daily operations.• Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.• Managed resource allocation and scheduling of all employees

Singapore

• Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.• Limited portion sizes and used garnishes to control food costs.• Orchestrated positive customer experiences at all stages by overseeing every area of wedding event.• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.• Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.• Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.• Supervised and mentored kitchen and serving staff.• Managed budgeting and invoicing for both large and small-scale events.• Oversaw timeliness and quality of food delivery at high-volume events.• Liaised with venue management to monitor logistics and timelines.• Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.• Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.• Supervised set up of banquet food stations and coordinated service to multiple dining areas.• Kept track of event finances, including initial deposits, due payments and final balances.• Printed dining checks with total due, collected payment and offered receipts to complete transactions.• Folded napkins and prepared silverware sets to provide adequate supply for host station.

Singapore

• Followed company regulations and rules to promote safe environment for travelers and employees.• Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.• Reassured and comforted passengers during turbulent flights and unavoidable delays.• Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.• Increased customer satisfaction by resolving ticket issues.• Developed team communications and information for flight briefing.• Drove operational improvements which resulted in savings and improved profit margins.• Resolved conflicts and negotiated mutually beneficial agreements between passengers.• Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.• Explained use of safety equipment, including seatbelts and oxygen masks and delivered in-depth safety presentations to passengers.

Singapore