• As General Manager, full responsibility of the hotel with reporting to company directors.• Detailed check of departments: - Front Office, Sales, Reservations, F&B Production & Service, Housekeeping, Maintenance, Purchase, Stores, Accounts and Security. • Resolving departmental issues and guiding them to reach defined departmental targets.• Designing & implementing new methods for above departments setting up new policies.• Evaluation of operations at micro level making it cost… Show more • As General Manager, full responsibility of the hotel with reporting to company directors.• Detailed check of departments: - Front Office, Sales, Reservations, F&B Production & Service, Housekeeping, Maintenance, Purchase, Stores, Accounts and Security. • Resolving departmental issues and guiding them to reach defined departmental targets.• Designing & implementing new methods for above departments setting up new policies.• Evaluation of operations at micro level making it cost efficient & best in service standards.• Started getting the property refurbished with supplies from local and international vendors. • In-depth in Guest Relation, Costing, Leakage Control, Budgeting, GOP, Reports Analysis. • Astonishingly fulfilled the responsibility of attaining 32% growth each year. Show less

• Entire Hotel Operations.• Solutions to operational problems of departments.• Defining new SOP’s and renewed policies.• Planning strategies & implementing for sales, promotions, major renovations etc. • Liaison with host of government bodies, B2B B2C suppliers etc. • Report to the Director & come up with different plans for the two hotels for mutual benefit.• To act as a leader for both the hotels with vision of service excellence.• Successfully did major… Show more • Entire Hotel Operations.• Solutions to operational problems of departments.• Defining new SOP’s and renewed policies.• Planning strategies & implementing for sales, promotions, major renovations etc. • Liaison with host of government bodies, B2B B2C suppliers etc. • Report to the Director & come up with different plans for the two hotels for mutual benefit.• To act as a leader for both the hotels with vision of service excellence.• Successfully did major renovations giving a big boost to brand and revenue. Show less

• At a remote, high altitude, winter critical Himalayan location entire Resort Operations, in a different perspective as below. • As in Pre-Opening Team setup of all departments.• Setting up policies & procedures keeping in view self sustained crisis management. • Control of all departments & operations of Front Office, Sales, Reservations, Spa and Swimming Pool, Recreation Center, Jungle Safaris, Theme Group Lunch in dense Jungle, Excursions and Outdoor Activities, F&B Production… Show more • At a remote, high altitude, winter critical Himalayan location entire Resort Operations, in a different perspective as below. • As in Pre-Opening Team setup of all departments.• Setting up policies & procedures keeping in view self sustained crisis management. • Control of all departments & operations of Front Office, Sales, Reservations, Spa and Swimming Pool, Recreation Center, Jungle Safaris, Theme Group Lunch in dense Jungle, Excursions and Outdoor Activities, F&B Production and Service, Bar, Housekeeping and Laundry, Maintenance, Purchase and Stores, Accounts, Security and Transport. • Focus on guest relations, cost control, quality standardization, costing, leakages & control, staff & management relations, departmental coordination, maintenance & upkeep, solutions to engineering, material inventory, training, complaint handling , recruitment, better manpower utilization amongst 4Ms, legal & license matters, staff meetings, event organization, security and liaison with government bodies.• To summarize successfully handled typical situations of extreme geographic conditions where men, material & machine react in unpredicted way, where availability & holding these assets is hard to maintain. Show less

• Managing Operations of Front Office & Room Reservations.• Deliverance of impeccable guest services for which Aman Resorts is known.• Personally handling very Hi-Profile guests of Aman Resorts called “Aman-Junkies”. • Developing Sales & Marketing Strategies.• Reviewing forecasting on regular basis.• Coordinating with Media & Press. • Generating and analyzing Financial & Marketing reports.• Heading Training sessions.• Inputs in Budgeting.

• Monitoring hotel reservations, with frequent additional responsibilities as under. • Supervising Front Office staff.• Heading Front Office in busy hours.• Guest services & complaint handling.• Surprise checks on transactions & guest multicurrency deposits.• Coordinating with sales & marketing to tap larger share from the market. • Designing attracting packages for lean & peak season. • Generating & analyzing reservation and sales reports. • Maintaining database… Show more • Monitoring hotel reservations, with frequent additional responsibilities as under. • Supervising Front Office staff.• Heading Front Office in busy hours.• Guest services & complaint handling.• Surprise checks on transactions & guest multicurrency deposits.• Coordinating with sales & marketing to tap larger share from the market. • Designing attracting packages for lean & peak season. • Generating & analyzing reservation and sales reports. • Maintaining database of guests and companies.• Surprise audit of hotel sales. Show less

• Controlling of routine Front Office operations.• Undertook S.W.O.T. to keep up with latest developments in hotel industry.• Enhanced brand loyalty by providing strong guest service at the Front Desk.• Undertook several remarkable spot decisions to save guests from inconveniences. • Coordinated seasonal campaigns, promotions and cultural fests to enhance business.• Training & Development activities for new recruits.• Room allocations, corresponding to guest reservations… Show more • Controlling of routine Front Office operations.• Undertook S.W.O.T. to keep up with latest developments in hotel industry.• Enhanced brand loyalty by providing strong guest service at the Front Desk.• Undertook several remarkable spot decisions to save guests from inconveniences. • Coordinated seasonal campaigns, promotions and cultural fests to enhance business.• Training & Development activities for new recruits.• Room allocations, corresponding to guest reservations etc. • Check-in, Check-out, billing, cashiering, daily audit and staff roster at times. Show less