Mohd Zaini Email & Phone Number

Singapore

Singapore

- Pre-opening team for the first Capri in the world-Actively responsible for pre-openings projects namely in South East Asia region-Responsible to attained SG Clean and SGS certification for the property-Attended executive meetings, oversaw Duty Managers, Guest Relation Executives/Agents and Concierge to ensure standards are met -Prepared and managed P&L for the department-Represented the property in the absence of General Manager-Set up of SOPs, On-the-Job Training… Show more - Pre-opening team for the first Capri in the world-Actively responsible for pre-openings projects namely in South East Asia region-Responsible to attained SG Clean and SGS certification for the property-Attended executive meetings, oversaw Duty Managers, Guest Relation Executives/Agents and Concierge to ensure standards are met -Prepared and managed P&L for the department-Represented the property in the absence of General Manager-Set up of SOPs, On-the-Job Training, service standards and recruitment as Capri By Fraser was the flagship hotel to ensure all other Capri properties will adhere to its standards-Maintained close liaison with all other Section Heads so as to have a good understanding of other department operational flow, thus ensuring seamless guest services throughout the hotel-Mastered all areas of the Front Office, Security and Housekeeping departments scope of duties and can be assigned to manager certain specialist areas at any one time-Led the team and won "best airport hotel 2013", top 5 for "best loved hotel" by Asiarooms.com and Green mark award-Ensured service consistency which led the team to be awarded Certificate of Excellence 2014 by Tripadvisor-Scored 80% from audit conducted by Auditors Show less

Singapore

-Attended executive meetings, oversaw Front Desk Manager (FDM) and Duty Managers (DM) of Department to ensure standards are met-Maintained close liaison with all other Section Heads so as to have a good understanding of other department operational flow, thus ensuring seamless guest services throughout the hotel -Mastered all areas of the Front Office department and scope of duties so that I can be assigned certain specialist areas to manage at any one time-Communicated anticipated… Show more -Attended executive meetings, oversaw Front Desk Manager (FDM) and Duty Managers (DM) of Department to ensure standards are met-Maintained close liaison with all other Section Heads so as to have a good understanding of other department operational flow, thus ensuring seamless guest services throughout the hotel -Mastered all areas of the Front Office department and scope of duties so that I can be assigned certain specialist areas to manage at any one time-Communicated anticipated business demands daily with staff -Evaluated the effectiveness of Managers (DM and FDM) Show less

Singapore

-Recruited as part of the commissioning team-Handled Front desk operations responsibilities such as maintaining the consistence standards of over 90 Agents-Exposed to Front Office Manager responsibilities-Planned and implemented the Standard Operating Procedures, Training Manuals & Trainings-Involved in opening projects-Ensured standards are maintained and consistency of service delivery-Supervised, trained, scheduled, mentored and evaluated staff performance

Singapore

-Handled guest glitches and ensured stay experience at the hotel is not marred -In-charge of daily Front Office daily operations-Manager-in-charge of Training in the Front Office-Appraised the performance of my staff, recommended promotions/transfers and disciplinary actions

Singapore

-Supervised and oversaw the front desk operations to ensure standards are maintained -Ensured daily room assignment and proper room allocation for arrival are carried out -Cultivated extensive training method

Singapore

-Awarded a duo role due to excellent and consistent work performance-Took on new responsibilities which include conducting training, assessing and performing reviews of new hires-Involved in creating Midnight Shift Operations Manual, Standard Training Manual (STM) and conducting training for front desk which includes providing notes and demonstrations for system usage-Assisting team leader for supervising and managing front desk operations.-Received Certification for Excellence… Show more -Awarded a duo role due to excellent and consistent work performance-Took on new responsibilities which include conducting training, assessing and performing reviews of new hires-Involved in creating Midnight Shift Operations Manual, Standard Training Manual (STM) and conducting training for front desk which includes providing notes and demonstrations for system usage-Assisting team leader for supervising and managing front desk operations.-Received Certification for Excellence Service Show less

Singapore

-Assumed the role as a hospitality trainee and upon completion of the 60 week attachment, was offered a full-time position as a Guest Relations Officer-Handled check-in, processed reservations and payments, addressed guests’ needs and queries and oversaw the operations of the executive club-Commended and awarded by management as February 2003 ‘Employee of the Month” for exemplary customer service

Education record

Diploma In Hotel Management, Hospitality Administration/Management

Education record