As a chief commercial officer (CCO) and former sales & marketing head, my job included leading the organization's sales and revenue growth efforts in the global market. MAJOR ACHIEVEMENTS• Conducted comprehensive market research, ensured legal compliance, secured $1,000,000 in private equity investment (Series A and B), and developed a strong brand identity.• Created and tested product/service offerings, established logistics and supply chains, and set up IT infrastructure.• Recruited and trained employees, and developed and executed effective digital marketing and sales strategies.• Achieved market penetration in 7 countries across the Arabian Gulf, Europe, and North Africa within the first year, capturing significant market share.• Implemented revenue diversification strategies, driving over 40% year-over-year revenue growth.PERSONAL ACHIEVEMNTSConducted specialized ADHOC training sessions on project planning and scheduling using the Critical Path Method (CPM) and Project Evaluation and Review Technique (PERT) for high-ranking government officials in the Consultative Assembly Authority of Saudi Arabia.

• Successfully acquired over 175 new clients within 3 years, contributing to a 45% increase in the client portfolio in Egypt only.• Achieved and exceeded annual revenue targets by 190% through strategic business development and client relation management.• Successfully placed over 50 C-level executives and high-profile professionals in key positions in multinational and international companies.• Successfully expanded our recruitment services into new markets outside Egypt, increasing the company's footprint and market share.

As the Project Manager of Service Commencement phase, I led the entire process of establishing a central customer operation center at Doha International Airport interfacing with the National Carrier (Qatar Airways) terminals globally.MAJOR ACHIEVEMENTSEffectively orchestrated the end-to-end establishment of the business unit, encompassing the study, design, and implementation phases. Achieved a comprehensive setup in terms of processes, systems, recruitment, and training. Completed the entire project and handed it over within 8 months, surpassing the initially agreed project timeline of 10 months by 2 months.

SITA (Société Internationale de Télécommunications Aéronautiques) is a global company that provides IT solutions and communication services to the aviation industry, such as passenger processing, baggage management, cargo operations, aircraft communications, airport IT systems, and cloud-based services and mobile applications. It was founded in 1949, headquartered in Geneva, Switzerland, and is owned by over 400 leading airlines and airports.As a Service Commencement consultant, I was responsible for leading the entire process of establishing a central customer operation center at Doha International Airport to interface with Qatar Airways terminals globally. accordingly, I have planned & achieved the following project milestones:• Designed the organization structure of the contact center, including resources, driver models, and writing job descriptions• Managed the end-to-end recruitment process for new hires at the operation center, including CV screening and evaluation and conducting candidate interviews• Designed and documented all business and system processes, business rules, and policies for the client's call center• Defined and agreed on a training plan and structure for management and call center team, produced training material and delivered the training• Tested the contact center readiness for service commencement and provided operational support during and after the service launch• Designed a full reporting mechanism for the contact center management to measure the effectiveness of business processes and team performance• Prepared a business continuity plan and delivered

•Preparing team periodical plans and targets.•Managing daily work load & flow for all team activities.•Conducting a coaching sessions for the team members for improvements.•Designing & Creating the whole reporting system for the department.•Preparing Call Management system reports (CMS).•Preparing quantity reports for the team members taken from IT reports (daily, weekly & monthly) and for the end of year appraisal for my team and all department employees as well.•Preparing quality checks reports.•Preparing service level agreement reports (SLA).•Analyzing department reports (work Load Analysis) & suggesting the corrections if needed.•Analyzing the periodical reports and suggesting the needed course of action to achieve the department goals.•Delivering all reports and analysis to the top management for review and analyze the situation of the department.•Responsible for all mass action and activation tool activities.•Interfacing with IT department for all problems related to my department work.•Responsible for the training for all new hiring employees on the work and systems used (BSCS, Vantive,Ferma,Intranet and Mass Action Tool)•Handling and investigating all claims paid cases.•Handling all billing complaints, related to whatever human mistakes or system faults.•Calculating the O.C.C amount for wrongfully charges cases.•Coordinate with other concerned departments to insure cases resolution.•Posting the O.C.C. Amount on the system to the concerned account (Customer).•Responsible for the payment transfers on the System.•Report any fraud attempt with full evidence.•Handling Departmental Analyses and reporting for all OCC (Other Credit and Charges) cases monthly and at the end of the year to calculate the O.C.C. factor in the Accuracy reports of the department members.•Involving in any new process related to billing, Payments and O.C.C.•Follow up the implementation for every process to assure its compatibility and accuracy.

Worked on running and developing the operations in more than one branch around Egypt till reached an area Manager position looking regionally after South Sinai branches, Selected Contributions: Gained a reputation of launching new branches. Maximizing revenues and minimizing OPEX in the branches under my supervision, best revenue award for the last two quarters 1999.