Mohib Ullah Khan Email & Phone Number

United Kingdom

United States

• Enhanced WFM from MVP to a production-level product utilized by enterprise clients, including the U.S. Department of State and Education, ensuring stability and efficiency for daily use by over 10,000 government agents.
• Directed frontend development and UX design for key WFM modules, including Forecast Editing and Schedule Editing, achieving a 30% faster schedule update rate and a 40% reduction in user errors.
• Orchestrated cross-team collaboration to streamline feature integration, reducing integration time by 25%, accelerating feature delivery by 30%, and enhancing communication between frontend and backend teams.
• Streamlined product development by refining requirements and conducting feasibility analyses, improving sprint velocity by 20% and delivering 3 additional features per quarter through effective roadmap and timeline.

Virginia, United States

• Developed the WFM platform for call-center operations, leveraging AI and AWS for scheduling, forecasting, and employee management, with integrations for Amazon Connect, Genesys, TalkDesk, Ujet, and Twilio.
• Engineered a secure architecture using API Gateway, AWS Lambda for scalability, Redshift for large-scale data, and Aurora for relational databases, with S3 (AES-256) encryption, AWS KMS, GuardDuty, and CloudWatch for.
• Stabilised the product, improving beta user satisfaction by 25% and securing the first 5 paying customers, generating approximately $500K in revenue.
• Delivered complex modules such as interactive schedule viewing and editing for workforce planners and agents, taking ownership of feature delivery and achieving MVP deployment in production within 3 months.

Colorado, United States

• Resolved critical bugs in multiple currency conversions across data stores (Shopify, WooCommerce, Magento) by standardizing data from varied webhooks with inconsistent structures, missing fields, and different data.
• Developed an optimized MongoDB script for migrating over 500k user records, incorporating error handling to prevent disruptions and detailed logging for enhanced troubleshooting and process visibility.
• Improved troubleshooting efficiency by 20% through enhanced logging and error handling, ensuring a smooth and reliable migration process.
• Fixed over 30 bugs and enhanced UX on the React frontend, increasing user engagement by 15%, utilizing AWS CloudWatch Logs and Events to monitor and resolve deployment issues, ensuring system stability.

Norway

• Spearheaded backend, frontend, and DevOps development, implementing core features, setting up client applications, and establishing infrastructure, which led to the successful product launch within 4 months.
• Engineered AWS cloud infrastructure with CDK and TypeScript, automating deployments with AWS CodePipeline and integrating Blue-Green/Canary strategies for reliable, achieving 99.99% uptime, scalable deployments.
• Built customer and staff apps with React/Typescript for QR code-based ordering, implementing fuzzy search, QR menu scanning, order workflows, and features for managing orders, viewing order history, and receiving.
• Expanded backend APIs to support all apps and added analytics to the admin app for tracking customer and staff metrics, gaining expertise in Apollo, GraphQL, Git, TypeScript, and MongoDB.