As a seasoned IT professional with over 13 years of experience in various roles, including Technical Operations Officer, Hardware and EPOS Consultant, Website Developer, and currently Senior Application Support and Development Specialist, I have demonstrated a passion for delivering exceptional service to customers and exceeding SLA/OLA targets.In my current role, I manage a team while continuing to develop and support critical business systems for the University of East London. With a proven track record of ensuring optimal system performance, managing patching and software updates, and contributing to the ongoing development of the environment, I am highly skilled in application support, team management, system administration, technical documentation, and problem-solving.As a Website Developer at Idocz Ltd, I utilised my strong expertise in UI design, cross-browser compatibility, web functions and standards, and planning and delivering software platforms used across multiple products and organizational units. I also possess functional knowledge and hands-on design experience with Web Services (REST, SOAP) as well as a grasp of security principles and how they apply to E-Commerce applications.During my tenure as a Technical Operations Officer at IKB Business Services, I was responsible for managing and implementing software, firmware, and hardware solutions that benefited the company while ensuring technical and network security. My skills in software and hardware management, troubleshooting, technical security, and process management improvement were critical in fulfilling my responsibilities in this role.As a Hardware and EPOS Consultant at Colloco Lab, I deployed custom hardware and point of sale systems for clients, including the NHS, FE Colleges, and catering businesses. Through my role, I developed strong project management skills and a keen attention to detail to ensure seamless deployment and integration of hardware and software solutions.My key skills include application support, team management, system administration, technical documentation, problem-solving, web development, user interface design, web application development, web services, security, technical troubleshooting, network security, business process improvement, communication, DevOps, analytical skills, technical design, software deployment, hardware and software deployment, point of sale (POS) systems implementation and configuration, customer service and training, and technical problem-solving.