Collaborated with the support team to swiftly identify and resolve any outages for RCMP-managed applications and websitesSupported officers on the field with troubleshooting RCMP-managed devices and applications using excellent verbal and writtencommunication skillsEffectively resolved and escalated complex tickets using problem-solving skills under pressure

Organized a coding curriculum for a coding and robotics course.Taught middle and high school students to code in Scratch, Python, and Java.Planned and organized the robotics course by ordering laptops and robotics equipment within allowed budget.

Collaborated with 2 software developers to create software to extract specific data from MS Word and PDF files using REGEXon Java using scrum PMS increasing work efficiency by 38% for clientPerformed regular tests, updates, and bug fixes on applications to meet quality standards and keep software functional resultingin a 13% increase in client retentionParticipated in project meetings with team members and clients to ensure product quality was meeting expectations in an agilePMS enhancing my teamwork and leadership skills