• Dynamic technology leader with 21 years of experience in building Products and solutions, out of which almost 15 years in building customer interaction management Products and conversational engagement solutions. • Currently leading an outperforming engineering team and responsible for delivering world class CX products that is being used by enterprise around the globe• Proficient in all phases of Software Development Life Cycle especially in Product development with extensive experience in Design, development and implementation of Customer Interaction Management solutions. • Ability to adapt with changing IT trends / technologies and bringing in some of those leading-edge technologies within the existing product portfolio• Extensive Conceptual and Functional knowledge on multi-tier and SOA architectures.• Problem-solver with a good decision-making skills and able to set priorities to meet today's challenges, opportunities and strict deadlines.• Possess experience working closely with global product management teams to derive the overall product roadmap and release cycles• Committed, responsible, dependable and creative team player / builder / leader.
Listed skills include Contact Centers, Unified Communications, Cisco Technologies, Integration, and 18 others.