• Over 10 years of extensive experience in Customer relationship management (CRM) with proficiency as a Business Analyst, Project Manager, and Salesforce Administrator.• Proficient in all phases of Sales & Service Life Cycle, which involves requirement gathering, analysis, functional design, build, test, implementation and support.• Expertise in Data Validation, Sales, Marketing, Customer Success, and Support Administration.• Proficiency in Workflow Management, Defect/Issue Tracking, Problem Management, Risk Management and Change Tracking across the application life cycle.