Mohit Chaaudhary Email & Phone Number

Mississauga, Ontario, Canada

•Architect and manage secure, scalable cloud infrastructure across AWS and Azure platforms, meeting institutional needs and optimizing cost efficiency.•Implement and enforce comprehensive security protocols, including multi-factor authentication, role-based access, and encryption standards to ensure data integrity and compliance.•Design and maintain backup and disaster recovery solutions, ensuring rapid data restoration and minimizing operational downtime.•Automate provisioning, configuration, and scaling of cloud resources using Infrastructure as Code (IaC) tools like Terraform and Ansible, increasing operational efficiency.•Monitor system performance with tools such as CloudWatch, Grafana, and Prometheus, troubleshooting and optimizing resources to maintain high availability and performance.•Collaborate with cross-functional teams to align cloud strategies with educational objectives, facilitating hybrid learning environments and seamless user experiences.•Train IT staff and students on cloud platform best practices, security protocols, and new software, enhancing digital literacy and cybersecurity awareness.•Document cloud architecture, security protocols, and standard operating procedures, preparing regular reports on system health, security incidents, and cost management.

• Configured and maintained Azure Active Directory, managing user identities, groups, and roles.• Managed and supported Exchange Server, including firmware upgrades and backups for routers.• Installed software on devices, cleared cache memory, and reconfigured firewall rules.• Deployed Microsoft Office 365 and associated applications.• Managed the internal ticketing system (Campus Login), updating tickets and resolving issues promptly.• Provided end-user support for various LAN and WAN issues.• Configured access lists and port forwarding for internal servers and CCTV camera systems.• Supported boardroom equipment, presentation setups, staging, repair services, and configured wireless access points and security.• Created and updated technical documentation for the knowledge database.• Managed, implemented, and trained staff on current systems, including Microsoft Office 365.• Trained students to efficiently use Microsoft Office 365 resources within the environment.• Implemented classroom environments for hybrid learning for faculty and students.• Collaborated with stakeholders to implement business strategies.• Worked with other departments to develop efficient plans.• Reported directly to the President.

Mississauga, Ontario, Canada

• Designed and installed computer networks and computer systems.• Troubleshot and resolved network and system issues.• Provided technical support to end-users.• Installed software and reconfigured firewall rules.• Upgraded router firmware, maintained backups and evaluated and improved network performance.• Configured access lists and port forwarding.

New Delhi, Delhi, India

• Provided business systems, network, and Internet support to users in response to identified difficulties.• Managed 70–80 inbound and outbound calls a day.• Emulated and reproduced technical problems encountered by users.• Consulted user guides, technical manuals, and other documents to research and implement solutions.• Trained users in response to identified difficulties.• Supervised other technical support workers in this group.• Maintained a problems and solutions log for use by other technical support analysts.• Redesigned applications and other software.

New Delhi, Delhi, India

• Designed and managed online portal for a local furniture business• Managed inventory and rating of products through Amazon• Owned the end to end process and engagement of appropriate resources• Worked directly with customers to enhance experience• Strategized and built plans to improve go-to-market strategy

New Delhi, Delhi, India

• Aligned with teams to understand the ticketing process• Organized team meetings• Fostered relationships with clients• Responsible for direct recommendations to improve customer experience

New Delhi, Delhi, India

• Built relationships with clients to generate value• Ability to understand and resolve technology issues independently• Consulting with the client to identify product and service solutions

Cloud Technology, Information Technology, Post Graduate Diploma

Bachelor Of Technology (Btech), Information Technology