Mohit Dang Email & Phone Number

New Delhi, Dl, In

Delhi, India

New Delhi, Delhi, India

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Gurgaon, India

Entrusted to build and manage a team for a fast growing Affiliate vertical in the insurance aggregation space. Managing a team of 123 members (including 2 Asst. Managers, 5 Subject Matter Experts with an In-House Trainer and Data Analyst) dealing with online sales of all insurance products Average APE target of 5Cr per month with optimal product mix of 60% General Insurance [Motor and Health] and 40% Life Insurance [Term & Investment] Hiring & scaling up a team of tele-callers, creating goal sheets and measuring performanceCreating processes around channel activation & engagement in order to accelerate channel growth Dissemination of marketing & promotional initiativesCoordinating with the channel & external teams for managing pre sales & post sales service requestsProvide-in-depth knowledge of current programs, technologies and performance as well as identifying other technologies to support online interactions and salesManage all billing-system vendor connectivity and agent log-in requestsTrack and share competitive landscape and best-practices to make recommendations and decisionsTrack campaign results (leads received/worked, closing rations, etc.) and reconcile with marketing reports to ensure accuracy in reporting.

New Delhi Area, India

 Managing a team of 23 team members (including 2 Asst. Managers, 10 Senior Associates, & 11 Associates) working on general ledger reconciliations, system reconciliations, & conversion activities covering different areas across insurance vertical. Transitioned the work from onshore during OJT and ensured complete knowledge transfer with minimal issues Responsible to provide sign off on around 1800 GL recs Leading a project to create Reconciliation CoE model consolidating efforts across reconciliations. Estimated impact is around 2.5 FTE worth saving.  Managing customer (Net Promoter Score – NPS). Managed a positive promoter score for consecutive 2 terms at over 90%. Providing productivity benefits to the client as agreed in MSA.  Attrition management. Managed Zero revenue leakage during the year.  Benchmarking the current process with similar process across organization and sharing best practices with the client to drive efficiencies and effective controls. Knowledge retention and enhancement drives in conjunction with onshore partners.

New Delhi Area, India

 As an operations leader, responsible for a team of 8+ finance associates/analysts catering to diversified work profiles ranging from US Treasury portfolio & data driven reporting. A core knowledge based process involves managing and executing the administration of all bank and fiduciary accounts and banking products and services. Plan and direct the movement of funds within the organization to achieve optimum use of resources and to meet funding objectives including establishing optimal banking account architectures for the flow of cash including cash pools and bank reporting systems. Ensure that all the transactions are presented in a true and fair manner and to satisfy reporting needs and audit activities relative to funds. Maintain liquidity for over a 150 bank accounts of a Corporation Group, required to meet current and future obligations in a timely and cost effective manner. Manage optimal cash positioning through forecasting and short-term investing and borrowing activities. Processing electronic money transfers (USD, Non-USD and Foreign Exchange (FX) transfers) on a daily basis for 50 managed accounts. Collaborate with internal Leadership & Onshore Process owners to confirm project scope, resolve data completeness or integrity issue and establish timelines. Liaise with the Leadership & aligned team to communicate procedural changes, suggest improvements and develop new course of actions in order to achieve the most effective results.

New Delhi Area, India

 Coordinate with Global teams in Risk Management and identify & interpret loss drivers, key performance indicators (KPIs) and ratio analysis. Data-driven diagnostic reviews of casualty program to provide an analytics based assessment of client’s current casualty risk situation and an insight to aid company in its continuing effort to reduce casualty cost of risk; predominately Workers’ Compensation losses. These diagnostic reviews are prepared to assess, mitigate, and manage all aspects of risk and total amount of loss costs. Clients Performance Analysis by studying loss experience & consequent results against historical performance, and when possible, against proprietary peer data sets and generally accepted insurance industry information.  Working with the Onshore (client’s) Actuarial team to develop frequency rate x severity rate per unit of exposure, LDF’s and claim trended ultimate average severity – for each of the projects.  Early Claim Identification (ECI) diagnostic reviews that identifies risk criteria for workers’ compensation claims that result in a higher probability of overall claim cost, long term expense and lost productivity. The ECI strategy is a proactive approach to reducing the variability of, and ultimate cost of, insured and retained loss by triaging and "flagging" claims that meet certain criteria and strategically directing these claims toward a resolution path that limits their ability to escalate. Work on the Business Interruption, wherein client’s P&L figures (uninsured working expenses, cost exposures, payroll cover etc.) had to analyzed to assist Risk Control, Claim & Engineering team in determining appropriate declared value for insurance.