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Mohit Dua Email & Phone Number

Supporting @TOMRA | Deposit Return Scheme[DRS] an Irish Government Initiative on Reverse Vending Machine| Automation | Machinery at TOMRA
Location: County Dublin, Ireland, Ireland 8 work roles 2 schools
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Current company
Role
Supporting @TOMRA | Deposit Return Scheme[DRS] an Irish Government Initiative on Reverse Vending Machine| Automation | Machinery
Location
County Dublin, Ireland, Ireland
Company size

Who is Mohit Dua? Overview

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Quick answer

Mohit Dua is listed as Supporting @TOMRA | Deposit Return Scheme[DRS] an Irish Government Initiative on Reverse Vending Machine| Automation | Machinery at TOMRA, a company with 787 employees, based in County Dublin, Ireland, Ireland. AeroLeads shows a matched LinkedIn profile for Mohit Dua.

Mohit Dua previously worked as Product Support Specialist at Tomra and Escalation Specialist at Meta. Mohit Dua holds Postgradute Diploma, Cloud Computing from National College Of Ireland.

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Email format at TOMRA

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TOMRA

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Profile bio

About Mohit Dua

Curious and problem-solving driven individual with 6+ years of delivering the best support experience to stakeholders. Highly enthusiastic customer centric individual, who successfully established new methods of knowledge sharing and positivity in the workplace. Visioning a new career in operational and administrative role. Capable of leading and collaborating in a team. Updated with emerging technological changes, Mac and Windows. Highly proficient in two language, English and Hindi.

Current workplace

Mohit Dua's current company

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TOMRA
Tomra
Supporting @TOMRA | Deposit Return Scheme[DRS] an Irish Government Initiative on Reverse Vending Machine| Automation | Machinery
auckland, auckland, new zealand
Website
Employees
787
AeroLeads page
8 roles

Mohit Dua work experience

A career timeline built from the work history available for this profile.

Product Support Specialist

Current

Dublin, County Dublin, Ireland

  • Escalate complex inquiries to the appropriate team when necessary.
  • Maintain a professional level of service with internal and external stakeholders.
  • Support the Service team on various projects and initiatives.
  • Utilize ERP system (IFS) for efficient operations.
  • Performed remote setup and configuration of machines.
  • Continuously seek opportunities for business optimisation
Jan 2024 - Present

Escalation Specialist

Dublin, County Dublin, Ireland

  • On behalf of Concentrix Specializing in legal policy, trust and safety escalation for social media platform giant.
  • Consistently achieved high quality performance index at average of 95% monthly
  • Lead advisor within support team to review escalated contents violating platform guidelines and policies
  • Improved usage of tools and processes by streamlining daily tasks of support team. Successfully reduce team turnaround time towards support requests by 15%
  • Developed a knowledge base for support team to be used to collect and provide information for high priority incidents
  • Collaborated with client for process and policy reviews, and enhancing the guidelines used by support team for triaging requests
Nov 2021 - Jun 2023

Assistant Manager

Dublin, County Dublin, Ireland

  • Supervising and leading a team of employees. Providing guidance, direction, and support to team members. Assisting in the hiring, training, and onboarding of new staff
  • Assisting in the planning and execution of daily operations. Ensuring that operations run smoothly and efficiently. Monitoring and maintaining inventory levels
Feb 2020 - Mar 2020

Store Supervisor

Dublin, County Dublin, Ireland

  • Deployed new merchandizing techniques by rearranging product placement and new supplies in store, increased store sales by 11%
  • Introduced new shift method for store assistants to promote positivity of team, leading to a lively environment within store and significant customer service experience
  • Reconciled daily account ledgers and stock management in store ensuring balanced data
  • Facilitated communication with suppliers for stock delivery, ensuring availability of products on site
Aug 2019 - Feb 2020

Sales Assistant

Dublin, County Dublin, Ireland

  • Fostered quality service and relationship with customers by maintaining standard of Circle K consumer service policy
  • Curated high standard of display and visual merchandising in store ensuring well presented displays to customers
  • Manage sales in store by using computerized systems, without handling cash directly from customers
  • Provided day to day customer assistance, responding to inquries and resolving complaints
May 2017 - Jul 2019

Team Lead

New Delhi Area, India

  • Industry lead of façade systems established in 1994 in Delhi, leading 4 customer support team members.
  • Established customer support policies boosting customer satisfaction by 40%
  • Resolved customer escalations on a timely manner by working alongside supply team
  • Administered shift arrangements of team in order to avail to customers in multiple timezones
  • Facilitated hiring, training and evaluation of team
Nov 2014 - Dec 2016

Senior Technical Support Officer

Gurgaon, India

  • On behalf of Convergys- Tech Officer in leading technology corporation team provided technical expertise to Stakeholders and internal teams.
  • Achieved Key Contributor of the Year award within the first month of onboarding
  • Introduced and curated company wide documentation and internal knowledge system to store technical solutions related to Microsoft products for support team
  • Deputy contact for Tier 1 escalations for North America region, aligning with business teams
  • Investigate and resolve Microsoft Products queries via all means of communication
  • Trained teams to support on ms products
Oct 2013 - Nov 2014

Administrative Intern

Birmingham, United Kingdom

  • Household goods wholesaler in Birmingham, intern in the customer relations team.
  • Regulated customer service resolution data entry ensuring information communicated to customer is captured
  • Prepared documentation for customer service policy
  • Allocated tickets to customer service team based on category of issues
  • Collaborate with customer service lead ensuring all customer queries are attended to
Oct 2011 - Dec 2012
Team & coworkers

Colleagues at TOMRA

Other employees you can reach at tomra.com. View company contacts for 787 employees →

2 education records

Mohit Dua education

Postgradute Diploma, Cloud Computing

Modules: Cloud Security, Virtualisation, Cloud Architecture, Utility Computing, Cloud infrastructure Management, Research in Computing.

Bachelor Of Science (Bsc), Information Technology

Modules: Ethical policy, Entrepreneurship, System Analysis and Design, Human-Computer Interaction and Effects of Emerging Technologies.

FAQ

Frequently asked questions about Mohit Dua

Quick answers generated from the profile data available on this page.

What company does Mohit Dua work for?

Mohit Dua works for TOMRA.

What is Mohit Dua's role at TOMRA?

Mohit Dua is listed as Supporting @TOMRA | Deposit Return Scheme[DRS] an Irish Government Initiative on Reverse Vending Machine| Automation | Machinery at TOMRA.

Where is Mohit Dua based?

Mohit Dua is based in County Dublin, Ireland, Ireland while working with TOMRA.

What companies has Mohit Dua worked for?

Mohit Dua has worked for Tomra, Meta, Circle K, Windorz, and Microsoft.

Who are Mohit Dua's colleagues at TOMRA?

Mohit Dua's colleagues at TOMRA include Edmond Tse, Fernando Perez Rincon, Malak Dardouri, Heath Ritchie, and Soukaina B..

How can I contact Mohit Dua?

You can use AeroLeads to view verified contact signals for Mohit Dua at TOMRA, including work email, phone, and LinkedIn data when available.

What schools did Mohit Dua attend?

Mohit Dua holds Postgradute Diploma, Cloud Computing from National College Of Ireland.

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