- Deepen and successfully monetize existing partnerships and capabilities- Accountability for delivery for large customer accounts.- Collaborate with Partner to define strategy for the account - Service delivery, Account Plan and Growth, Digital Transformation initiatives, Employee development, Organizational Capability development Good program and crisis management skills.- Primary accountability for PL for the account, Scope Definition, Solutioning, planning, execution, resourcing, setup and run project governance.- Define, Implement and Monitor initiatives defined in the account plan.- Partner in Strategic initiatives for the customer organization, Alignment with customers business imperatives.- Drive the delivery reviews with customers, travel to customer locations as needed and maintain relationships with customers- Benchmark performance of the service delivery organization and drive continuous improvement initiatives- Support Leadership development initiatives for delivery managers and project managers, inculcate high performance behaviours.

Managed IT Prepaid & Network portfolio along with transformational programs in OSS/BSS domain while reporting to Account Partner.Ensured client needs are satisfied by constructing partnerships between the Project Office, clients, vendors, and subcontractor organizations, and managed the partnerships to ensure positive customer satisfaction. Accountable for project/program management, production deployment, automation/technology enhancements and efficiencies, cost optimization, stakeholder and team management.

 Product Manager for the Interconnect billing solution developed at Subex to meet the business requirements and to ensure that cutting edge technologies are used which can provide futuristic features to the clients. Responsible for launching new release of Concilia (ROC Partner Settlement) product Defining the roadmap for the new features and enhancements. Identify the technology, framework advancement in the product to meet future business requirements.  Work with the Global Sales Team on customer RFPs and actively participated in the sales cycle.  Managed team of developers, architects, testers, SMEs for the timely delivery of new versions while ensuring proper training and documentations are provided to the deployment team. Competitive products assessment, market research which can help in defining future roadmap.  Product performance benchmarking across various platforms

Worked as a Group Leader and was responsible for the implementation and services to the various customer across Globe for the AMDOCS Service Mediation Manager (Xacct)