Successfully managing end-to-end relationships for key accounts, serving as the trusted as a advisor and post-sale point of contact for driving retention and satisfaction.Delivered expert troubleshooting and support for product-related issues.Designing and executing customer success strategies to enhance satisfaction and loyalty contributing to business growth and long-term retention.Partnering closely with product teams to ensure seamless execution, providing actionable insights to inform product improvements and strategic initiatives.Leveraged BI tools and analytics to create RCAs (Root Cause Analyses) and monitor customer success metrics, driving continuous improvement and informed decision-making.Creating and maintaining internal knowledge bases and workflows to streamline issue resolution and improve team efficiency.Skilled in using tools like Freshdesk, CRM platforms, and issue-tracking systems to manage high volumes of customer inquiries efficiently.

- Initiating communication to understand client goals, providing personalized recommendations for certifications that align with their career objectives.- Cultivating long-term client relationships, acting as a trusted advisor.- Leading seamless onboarding, ensure and onboarded 600+ clients and maximize certification benefits through training and resources.- Leading and mentoring a team, fostering a customer-centric goal.- Successfully reducing escalations related to product- Collaborating seamlessly with cross-functional team of marketing and product development, to ensure a cohesive and positive customer experience.

Worked on Virtually assigned Projects- Data analysis- Data cleaning- Data Visualisation- Business insights