Mohit Kashyap Email and Phone Number

1. Define monthly target for the team and devise a strategy to achieve the goals. 2. Handhold & guide the team to achieve the daily, weekly, and monthly goals.3. Proactive in identifying the opportunity area in the program and working towards a solution by auditing the transactions.4. Conducting rigorous performance one on ones with the advisors in the team, on the target KPIs.5. Identify opportunity area's review daily reports on agent performance.6. Creating EWS for advisors and involving ER SPOC wherever the interventions are required.7. Ensuring the attendance is updated for their respective teams.8. Creating team rosters for the following week to send to the relevant team.9. Taking responsibility for all the aspects of performance management for the program. Setting goals/expectations, observing, coaching, counseling, recognizing & rewarding.10. Act as a mentor & lead by example.11. Managing operational & Quality KPIs for the assigned set of agents.12. Managing the agent exit procedure as set as per company process.13. Working on WBR and MBR decks and presenting the same to clients.14. Working on client communications and responding in a timely manner.

1. Respond promptly and professionally to customer inquiries and issues via email.2. Prospective driver leads, ensuring effective communication in Thai Language and English.3. Collaborate with cross-functional teams to streamlineInformation exchange and resolve complex customerissues and improve the quality of the communication between riders and drivers.4. Handling other markets in case of higher enquiries.5. Maintain a high level of product knowledge and stay updated on any changes or updates to Bolt's services.6. Conducting the best practice session as assigned by TL to assist teammates.