Expertise in conducting workshops, Blueprinting, Configuration, end user training, integration, testing and support activities for Implementation, Support and upgrade projects. • Extensive experience in implementing, upgrading, migrating, maintaining, integrating, customizing and supporting SAP CRM/ECC Applications.• Implementation & Support for Sales, Marketing, Coupon Management, Integration with ECC and third party software’s for Sales and Marketing.• Technical expertise in ABAP/4 workbench, CRM Web UI, BSP’s, BADI’s, Web Services, AET, BOL programing, Developing custom reports, ABAP OOPs, XSLT’s etc.• Extensive development and implementation experience in Business Partner, Master Data and Transactions, CRM Archiving and Overall CRM System performance.• Experience in discussions with Business system analysts and end-users in design phase and also in production support.• Expertise in CRM 2007/7.0 EHP1 Web UI enhancements.